Hello,
I think you've heard me on this list several times about some unreliable
behaviour of the mapped drives.
One of the most "blocking" issues I have so far is that for some users,
downloading files from a remote to their local machine via a mapped drive
simply doesn't work at all. In other words, there's no download dialogue or
file being downloaded, although I can clearly see the file being uploaded
on the guacamole host under the user's Downloads folder.
Connections are configured as such:
- enable drive: checked
- drive name: Z
- drive path: /guaca_files/${GUAC_USERNAME}
- automatically create drive: checked
This issue is happening to some users, but not to others. For the same
connection, a user might hit the issue, while another has it working
flawlessly, which leads me to believe there's no issue with the remote
server.
I've tried troubleshooting this quite a few times, and did remote sessions
with the users reporting the behaviour, and could not find anything wrong
on their browsers (like blocked domains or actions etc.). Incognito doesn't
help either.
The only error I can see is in guacd, however for me the file downloads
just fine. The same test with the same file for some users doesn't. Please
see below an example of guacd's only issues reported for a file named 2.txt
.
I've been trying to figure this out for a long time, and I have no idea
how/what to try and troubleshoot.
Please help!
Regards,
Bogdan
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_close: Closed
"\Download" (file_id=3)
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open:
path="\Download", access=0x100081, file_attributes=0x0,
create_disposition=0x1, create_options=0x20
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: Normalized
path "\Download" to "\Download".
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: Translated
path "\Download" to "/guaca_files/bogdan.cimpeanu/Download".
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: native
open: real_path="/guaca_files/bogdan.cimpeanu/Download", flags=0x0
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: Opened
"\Download" as file_id=4
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdpdr_fs_process_create:
[file_id=4] desired_access=0x100081, file_attributes=0x0,
create_disposition=0x1, create_options=0x20, path="\Download"
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]:
guac_rdpdr_fs_process_query_standard_info: [file_id=4]
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]:
guac_rdpdr_fs_process_query_standard_info: [file_id=4]
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdpdr_fs_process_close:
[file_id=4]
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_close: Closed
"\Download" (file_id=4)
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open:
path="\Download\2.txt", access=0x100080, file_attributes=0x80,
create_disposition=0x1, create_options=0x20
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: Normalized
path "\Download\2.txt" to "\Download\2.txt".
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: Translated
path "\Download\2.txt" to "/guaca_files/bogdan.cimpeanu/Download/2.txt".
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: native
open: real_path="/guaca_files/bogdan.cimpeanu/Download/2.txt", flags=0x0
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdp_fs_open: open()
failed: No such file or directory
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: guac_rdpdr_fs_process_create:
[file_id=-2] desired_access=0x100080, file_attributes=0x80,
create_disposition=0x1, create_options=0x20, path="\Download\2.txt"
Apr 18 22:31:05 guacamole-noes-3 guacd[8353]: File open refused (-2):
"\Download\2.txt"
