Appears you have Security mode: NLA enabled, you can either make sure the Windows VDI/system has it enabled or disable on both ends. It provides no real protection and is being depreciated by Microsoft.

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On 7/23/2024 8:44 AM, Brad Turnbough wrote:

I should add the following:

Ubuntu 20.04

Guac 1.5.0

I created a whole new connection in Guac – no change in outcome.

Here is output of /var/log/syslog for the connection (tail –f /var/log/syslog | grep –I guacd)

Jul 23 10:37:09 knx-guacamole-01 guacd[831]: Creating new client for protocol "rdp"

Jul 23 10:37:09 knx-guacamole-01 guacd[831]: Connection ID is "$9a8cb86d-bd6f-4f69-b871-6952461a1129"

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: Security mode: NLA

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: Resize method: none

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: No clipboard line-ending normalization specified. Defaulting to preserving the format of all line endings.

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: User "@14b966a9-36c7-4b89-aa77-d8966ad6ae88" joined connection "$9a8cb86d-bd6f-4f69-b871-6952461a1129" (1 users now present)

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: Loading keymap "base"

Jul 23 10:37:09 knx-guacamole-01 guacd[667528]: Loading keymap "en-us-qwerty"

Jul 23 10:37:20 knx-guacamole-01 guacd[831]: Creating new client for protocol "rdp"

Jul 23 10:37:20 knx-guacamole-01 guacd[831]: Connection ID is "$89ab8eb3-b5a5-431f-816f-fa7393db319f"

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: Security mode: NLA

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: Resize method: none

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: No clipboard line-ending normalization specified. Defaulting to preserving the format of all line endings.

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: User "@6386d3c3-cee0-4689-bc52-b10b48d9e9a5" joined connection "$89ab8eb3-b5a5-431f-816f-fa7393db319f" (1 users now present)

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: Loading keymap "base"

Jul 23 10:37:20 knx-guacamole-01 guacd[667554]: Loading keymap "en-us-qwerty"

Jul 23 10:37:27 knx-guacamole-01 guacd[667528]: RDP server closed/refused connection: Disconnected.

Jul 23 10:37:29 knx-guacamole-01 guacd[667528]: User "@14b966a9-36c7-4b89-aa77-d8966ad6ae88" disconnected (0 users remain)

Jul 23 10:37:29 knx-guacamole-01 guacd[667528]: Last user of connection "$9a8cb86d-bd6f-4f69-b871-6952461a1129" disconnected

Jul 23 10:37:29 knx-guacamole-01 guacd[831]: Connection "$9a8cb86d-bd6f-4f69-b871-6952461a1129" removed.

Jul 23 10:37:30 knx-guacamole-01 guacd[667554]: Connected to RDPDR 1.13 as client 0x0025

Jul 23 10:37:34 knx-guacamole-01 guacd[667554]: RDPDR user logged on

Thank you,

*Brad Turnbough*
Senior Technology Analyst



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*From:* Brad Turnbough <bturnbo...@backlundinvestment.com>
*Sent:* Tuesday, July 23, 2024 10:31 AM
*To:* user@guacamole.apache.org
*Subject:* Assistance in troubleshooting unsuccessful RDP Connection

An RDP connection that was previously working is now no longer working.  We have probably around 60 RDP connections configured and this is the only one not operating correctly.

I have verified that I can indeed still RDP into the box using the windows native RDP client.

What logs / debug flags / etc… need to be turned on and collected in order to provide meaningful information to troubleshoot and fix this issue?

Thanks,

Brad

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