+1 to the solution proposed for the issue reported in case 2, if replacement is done with the similar item and type is not serialized.
Best Regards, *Sanjay Yadav* | Manager, Enterprise Quality Assurance HotWax Commerce <http://www.hotwax.co/> by HotWax Systems <http://www.hotwaxsystems.com/> 80, Scheme No. 78, Part II, Indore, M.P. 452010, India Mobile Phone: 787 918 8830 | Linkedin: Sanjay-Yadav <https://www.linkedin.com/in/sanjay-yadav/> HotWax Systems recently received 8 mentions in *The Gartner Digital Commerce Vendor Guide, 2016 *by Gartner, Inc., the world's leading IT research and advisory company. Learn more about our research here <https://www.gartner.com/technology/media-products/newsletters/HotWax/1-2UVLP6M/index.html> . [image: Inline image 1] On Tue, Nov 14, 2017 at 2:32 PM, Amit Gadaley < amit.gada...@hotwaxsystems.com> wrote: > Hello Everyone, > > In RMA process, there are two types of return items i.e. Refund and > Replacement. Actually, there are few more types but consider these two to > focus on the actual problem. > > CASE 1: Create return with return items of type 'Refund'. When return is > received, an invoice is created to refund to the customer. > *Issue: *No Issue > > CASE 2: Create return with return items of type 'Replacement'. When return > is received, a sales order with order total zero ($ 0) is created against > return. And, can be processed as usual. > *Issue: *An Invoice is created against the return. I think it should not be > created as an order is already created in replacement of received items. > > Please feel free to add your views and comments. > -- > Thanks and Regards, > *Amit Gadaley <https://about.me/amit_gadaley>* | Senior Enterprise > Software > Engineer > HotWax Commerce <http://www.hotwax.co/> by HotWax Systems > <http://www.hotwaxsystems.com/> > Plot no. 80, Scheme no. 78 Part 2, Near Brilliant Convention Center, > Indore, > M.P., India - 452010 > Cell phone: +91 958.459.3069 > > <https://about.me/amit_gadaley?promo=email_sig> >
