Hello Dan, I'm not sure how to help in such case :( We only can ask browser to use camera And "busy" error can be thrown :(
BTW is the result the same in FF? Is it the same if only camera or microphone are used? from mobile (sorry for typos ;) On Fri, Feb 18, 2022, 21:15 <d...@aplustutoring.com> wrote: > Hi all. > > One of our users ran into this issue. He has an external webcam. When he > selects the webcam for either his camera or mic, or both, he gets a message > "Camera/Microphone is busy and can't be used." He tried using both Chrome > and Edge, including turning off all extensions in both browsers. > > He had been using the camera earlier with another system (Google Meet) and > it worked correctly. I had him completely shut down his computer, restart, > and then plug in the external camera. And it still didn't work. As far as I > can tell all of his permissions are correct within the browsers, and he > tried with two different browsers there must be something else telling his > computer that the camera is in use, even though it is not. > > Any ideas on how we can fix this? Thanks in advance for your help! Dan > >
