JMX is a good tool here.  I would also start with some basics.

First, determine whether the client is actually connected to the broker box
- the "netstat" command is a good one for that.  You'll need to know the
client's IP address.

Second, if the client connection is confirmed at the network level, check
the broker for a broker connection from that client, and see to what the
client is subscribed.

Third, if subscriptions are found, check their statistics for messages being
dispatched to the client.

Another approach to diagnosis of this problem - stand up another broker
dedicated to diagnosing this one problem and configure the client to connect
to the new broker only.  That will simplify the things to verify.



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