It appears you're contacting us with an email address that is not registered on your PayPal account. We cannot send any account information to an unregistered email address. You need to contact us from an email address that is registered and confirmed on your PayPal account. If you do not have access to that email address, you can add and confirm another email address on your PayPal account. Here's how: Log in to your PayPal account. Click Profile near the top of the page. Click Update beside "Email." Enter your new email address and click Save. We automatically send an email to the address when you add it to your PayPal account. Here's how to confirm your email address: Click the confirmation link in the email. Enter your PayPal password. Click Confirm. As soon as you add and confirm this email address, you can email us again by clicking Contact Us at the bottom of any PayPal webpage. We’ll be able to answer your questions and provide you with specific account information. Sincerely, PayPal Customer Solutions PayPal, an eBay Company
Copyright © 1999-2014 PayPal. All rights reserved.
