Good Morning, @Will- but we don't have support contract.
@Bharat- True, but the allocated CPU percentage value is showing wrong in the Dashboard where as in Zone's Resources *(Path is: 'Infrastructure' -> 'Zones' -> 'click on desired zone name' -> 'Resources') *the percentage value is showing correct. Total CPU allocated is 800 GHz out of 2000 GHz. So that means the percentage value should be in 40% range but in my case it is showing 91% in the Dashboard which leads in failing new deployments. But, the same value in Zone's Resources is showing accurate 40% value. But, for new VPS or VM deployments the cloud is preferring dashboard percentage value not the one which is there at Zone's Resources. So would you help me to fix this issue? Best Regards, Anil. On Mon, Nov 21, 2016 at 7:20 PM, Bharat Kumar <bharat.ku...@accelerite.com> wrote: > Hi, > > There may be a difference in what you have allocated and what is being > actually used. The dashboard shows what is allocated. > > Regards, > Bharat. > > On 11/21/16, 9:44 PM, "williamstev...@gmail.com on behalf of Will > Stevens" <williamstev...@gmail.com on behalf of wstev...@cloudops.com> > wrote: > > >You will have to contact Accelerite for support with ACP (previously CCP). > >We have no visibility into the ACP code or how to support you. > > > >https://support.accelerite.com/hc/en-us > > > >Best of luck... > > > >*Will STEVENS* > >Lead Developer > > > ><https://goo.gl/NYZ8KK> > > > >On Mon, Nov 21, 2016 at 3:44 AM, anil lakineni < > >anilkumar459.lakin...@gmail.com> wrote: > > > >> Dear All, > >> > >> On CloudPlatform dashboard our CPU usage is showing wrong (high -91%) > value > >> which in-turn not allowing us to provision new VMs. But, the fact is > only > >> 40% of the available CPU is utilized and Even in the Dashboard only > >> percentage calculation is showing false metric value, But Cpu usage > value > >> is showing accurate(800/2000 GHZ). > >> > >> In addition to that when we go to check the CPU status at Zones level we > >> are seeing the accurate CPU usage percentage in all Zones, Only we are > >> getting false usage percentage at dashboard level(which leads to fail > the > >> new deployments). > >> > >> - Our CCP version is 4.5.0 > >> - Hypervisors are Xen 6.2 & 6.5 > >> > >> Please help me to sort out this issue and also let me know if any > >> additional information needed. > >> > >> > >> Best Regards, > >> Anil. > >> > > > > > DISCLAIMER > ========== > This e-mail may contain privileged and confidential information which is > the property of Accelerite, a Persistent Systems business. It is intended > only for the use of the individual or entity to which it is addressed. If > you are not the intended recipient, you are not authorized to read, retain, > copy, print, distribute or use this message. If you have received this > communication in error, please notify the sender and delete all copies of > this message. Accelerite, a Persistent Systems business does not accept any > liability for virus infected mails. >
