Hi All, We are using CS 4.7.1 with VMWare Hypervisor and advanced networking in a private cloud environment. Currently, most of our (internal) customers hosting internal services within this environment are using volume snapshots to facilitate backups of their virtual machines. Besides the obvious downsides of this approach (consistent snapshots of multiple volumes, …) we encounter serious problems using this features. In ~10% of the cases, snapshots get stuck in the BackingUp state, which sometimes causes the whole snapshot queue to stale. In some other cases, recurring snapshots are correctly configured, but CS does not try even try to create this snapshot, there is no entry in the database.
In summary, we are currently evaluating different options, hence my questions here: * Are we the only ones encountering that massive problems with volume snapshots? Or is this a known problem? Anything we could look at or a hint where we could start troubleshooting? * How are you actually providing backup services to the customer? Are there other solutions or products that integrate with CS? When using another option than the volume snapshots in CS, the most important factor would be to keep the ability for the customer to configure everything in self-service. Thanks and regards Daniel
