Hello Dahn,
We used the msmtp ubuntu to test from the Management server, and works with no
problem.
You mean the Java mail client ?
Whould we disable this functionality for now ? As seems is a bug.
Thank you
Tata Y.
> On Jul 7, 2025, at 2:44 AM, Daan Hoogland <d...@apache.org> wrote:
>
> ok, I didn't realise that, yes, it might well be so. But this seems to
> be an issue with the mail client, not with reset password. The same
> issue would occur for alert mails and any other mails the system would
> send. Do you use any of those as well?
>
> On Sun, Jul 6, 2025 at 4:11 PM Chi vediamo <tatay...@gmail.com> wrote:
>>
>> Hello Dahn,
>>
>> Several tests same error, does the Password reset supports TLS, seems that
>> is the issue. Also Microsoft is forcing to move to TLS1.3
>>
>> I see TLS configuration options up to TLS 1.2 for Quota and For alerts, but
>> none for Password Reset.
>>
>> openssl s_client -starttls smtp -connect smtp.office365.com:587 -tls1_2
>>
>>
>> No client certificate CA names sent
>> Client Certificate Types: RSA sign, DSA sign, ECDSA sign
>> Requested Signature Algorithms:
>> RSA-PSS+SHA256:RSA-PSS+SHA384:RSA-PSS+SHA512:RSA+SHA256:RSA+SHA384:RSA+SHA1:ECDSA+SHA256:ECDSA+SHA384:ECDSA+SHA1:DSA+SHA1:RSA+SHA512:ECDSA+SHA512
>> Shared Requested Signature Algorithms:
>> RSA-PSS+SHA256:RSA-PSS+SHA384:RSA-PSS+SHA512:RSA+SHA256:RSA+SHA384:ECDSA+SHA256:ECDSA+SHA384:RSA+SHA512:ECDSA+SHA512
>> Peer signing digest: SHA256
>> Peer signature type: RSA-PSS
>> Server Temp Key: ECDH, secp384r1, 384 bits
>>
>>
>> Thank you
>>
>> Tata Y.
>>
>>
>>
>>> On Jul 5, 2025, at 10:01 AM, Daan Hoogland <d...@apache.org> wrote:
>>>
>>> Tatay,
>>>
>>> It doesn't look like you missed something. did you try telnet from the
>>> MS to smtp.office365.com, port: 587? and send a simple test mail
>>> (lookup the exact protocol which involves the commands helo, mail rcpt
>>> and data).
>>>
>>> On Fri, Jul 4, 2025 at 5:34 PM Chi vediamo <tatay...@gmail.com> wrote:
>>>>
>>>> Hello Community
>>>>
>>>> We just upgraded to Cloudstack 4.20.1
>>>>
>>>>
>>>> we just found an issue with the email sender not working from cloudstack
>>>> specifically:
>>>>
>>>>
>>>> there are no issues with the firewalls:
>>>>
>>>> telnet smtp.office365.com 587
>>>> Trying 52.96.36.130...
>>>> Connected to mira-ooc.tm-4.office.com.
>>>> Escape character is '^]'.
>>>> 220 BN8PR03CA0003.outlook.office365.com Microsoft ESMTP MAIL Service ready
>>>> at Fri, 4 Jul 2025 15:01:26 +0000 [08DDBA8812A96531]
>>>> quit
>>>> 221 2.0.0 Service closing transmission channel
>>>> Connection closed by foreign host.
>>>>
>>>>
>>>> 2025-07-04 15:01:57,332 ERROR [o.a.c.u.m.SMTPMailSender]
>>>> (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) Unable to send mail
>>>> [Password Reset Request] to the recipcients
>>>> [[{"mailAddress":"ta...@mymail.com"}]]. javax.mail.MessagingException:
>>>> Could not connect to SMTP host: smtp.office365.com, port: 587;
>>>> at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1961)
>>>> at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654)
>>>> at javax.mail.Service.connect(Service.java:295)
>>>> at javax.mail.Service.connect(Service.java:176)
>>>> at javax.mail.Service.connect(Service.java:125)
>>>> at
>>>> org.apache.cloudstack.utils.mailing.SMTPMailSender.sendMail(SMTPMailSender.java:175)
>>>> at
>>>> com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:527)
>>>> at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:332)
>>>> at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:234)
>>>> at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1927)
>>>> 2025-07-04 15:01:57,336 DEBUG [o.a.c.u.UserPasswordResetManagerImpl]
>>>> (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) User password reset
>>>> email for user UserAccount
>>>> {"accountName":"domain1","id":5,"username":"tatay"}. account id: 5 domain
>>>> id: 3 sent to o...@321communications.com with token expiry at
>>>> 2025-07-04T15:31:57.243+0000
>>>> 2025-07-04 15:08:28,663 WARN [c.c.c.ConfigurationManagerImpl]
>>>> (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271)
>>>> Configuration user.password.reset.email.sender no found. Perhaps moved to
>>>> ConfigDepot
>>>> 2025-07-04 15:08:28,675 WARN [c.c.c.ConfigurationManagerImpl]
>>>> (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271)
>>>> Configuration user.password.reset.mail.template no found. Perhaps moved to
>>>> ConfigDepot
>>>>
>>>>
>>>> I have the
>>>> User password reset smtp useAuth enabled
>>>> User password reset enabled enabled
>>>> user.password.reset.email.sender Is filled correctly
>>>> user.password.reset.smtp.username is the same email sender
>>>> Password was confirmed its working.
>>>> user.password.reset.email.Template
>>>> Hello {{username}}!
>>>> You have requested to reset your password. Please click the following link
>>>> to reset your password:
>>>> http://{{{resetLink}}}
>>>> If you did not request a password reset, please ignore this email.
>>>>
>>>> Regards,
>>>> The Tatay Team
>>>>
>>>> Is there something else that needs to be done ?
>>>>
>>>> Please help us
>>>>
>>>> Thank you
>>>>
>>>> Tatay
>>>>
>>>>
>>>>
>>>>
>>
