GitHub user arpanbht created a discussion: Cloudstack error during template
copy zone to zone
I am facing this error during copying a template from zone a to zone b
```
2026-09-30 09:18:31,366 DEBUG [o.a.c.s.i.TemplateServiceImpl]
(RemoteHostEndPoint-6:[ctx-3086cf53]) (logid:d62e7587) Performing copy template
cross zone callback after completion
2026-09-30 09:18:31,370 DEBUG [c.c.t.TemplateManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371, ctx-05350704]) (logid:1fb812b7)
Copy Template failed for image store ImageStore
{"id":3,"name":"secondary_dr","uuid":"bee4a48b-1a24-47f3-b4b3-0a126b89bda3"}:
Connection refused
2026-09-30 09:18:31,372 WARN [c.c.a.AlertManagerImpl]
(RemoteHostEndPoint-6:[ctx-3086cf53]) (logid:d62e7587) alertType=[28]
dataCenterId=[3] podId=[null] clusterId=[null] message=[Failed to register
template: 5ee83cac-d5a4-4515-a651-4e2d9d3ef505 with error: Connection refused].
2026-09-30 09:18:31,374 WARN [c.c.a.AlertManagerImpl]
(RemoteHostEndPoint-6:[ctx-3086cf53]) (logid:d62e7587) No recipients set in
global setting 'alert.email.addresses', skipping sending alert with subject
[Failed to register template: 5ee83cac-d5a4-4515-a651-4e2d9d3ef505 with error:
Connection refused] and content [Failed to register template:
5ee83cac-d5a4-4515-a651-4e2d9d3ef505 with error: Connection refused].
2026-09-30 09:18:31,374 ERROR [o.a.c.s.i.BaseImageStoreDriverImpl]
(RemoteHostEndPoint-6:[ctx-3086cf53]) (logid:d62e7587) Failed to register
template: 5ee83cac-d5a4-4515-a651-4e2d9d3ef505 with error: Connection refused
2026-09-30 09:18:31,378 ERROR [c.c.a.ApiAsyncJobDispatcher]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Unexpected
exception while executing
org.apache.cloudstack.api.command.admin.template.CopyTemplateCmdByAdmin
com.cloud.utils.exception.CloudRuntimeException: Failed to copy Template
at
com.cloud.template.TemplateManagerImpl.copyTemplate(TemplateManagerImpl.java:1066)
at
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at
java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:569)
at
org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at
org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:109)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
at
com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
at
org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at
org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at jdk.proxy3/jdk.proxy3.$Proxy243.copyTemplate(Unknown Source)
at
org.apache.cloudstack.api.command.user.template.CopyTemplateCmd.execute(CopyTemplateCmd.java:176)
at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:173)
at
com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:110)
at
org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:686)
at
org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
at
org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
at
org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46)
at
org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:634)
at
java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
2026-09-30 09:18:31,379 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Complete async
job-63371, jobStatus: FAILED, resultCode: 530, result:
org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530","errortext":"Failed
to copy Template"}
2026-09-30 09:18:31,380 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Publish async
job-63371 complete on message bus
2026-09-30 09:18:31,380 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Wake up jobs
related to job-63371
2026-09-30 09:18:31,380 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Update db
status for job-63371
2026-09-30 09:18:31,381 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl]
(API-Job-Executor-1:[ctx-cde44d9d, job-63371]) (logid:1fb812b7) Wake up jobs
joined with job-63371 and disjoin all subjobs created from job- 63371
```
<img width="1609" height="837" alt="image"
src="https://github.com/user-attachments/assets/c5fe8ddb-aea0-4f18-8269-5bbd0f297be9";
/>
We get this same kind of error during copying the snapshot but previously we
have tried to copy the template and one of them worked but now it is
failing....but before doing the copy we have synced both the secondary storage
from zone a to zone b. So do we need to sync again from zone a to zone?
GitHub link: https://github.com/apache/cloudstack/discussions/14271
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