On Wed, 2011-10-05 at 11:41 +0200, Marcello Romani wrote: > Il 05/10/2011 09:16, Tom Davies ha scritto: > > Hi :) > > +1 > > Insults are unnecessary and unhelpful. Personal arguments and criticisms > > would be better off-list too. Just my opinion, clearly a lot of people > > disagree, but i agree with Marcello. > > Regards from > > Tom :) > > > > Thanks. > > I admit my comments in the last few days have not added much useful > content for lurkers or the OPs. I just wanted to stress the fact that I > fear newcomers to LO / OOo might be scared away if they receive "hard" > responses in "general help"-oriented mailing list like this. Which, btw, > I think most users see as "official", and from which they thus expect > "official" support. Whether or not this is a reasonable expectation is a > different matter... :-) >
i do not know about "official" support but polite support definitely. I think there are two problems, user who think they can bully a volunteer and trolls acting as if they were a volunteer. Most of the regulars recognize each others email addresses and respect the other regulars. I have notice most of the regulars are actually very knowledgeable, much better than most paid support - we are all users. The users asking a question should be given a polite and accurate answer(s) to their question. I hope I do this. Now trolls, I do not know how we can stop them totally. > -- > Marcello Romani > -- Jay Lozier jsloz...@gmail.com -- For unsubscribe instructions e-mail to: users+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
