Hello, Thanks to all who tried to help, my problem has finally been solved!
I also had OpenOffice installed (because I am collaborating with someone who uses it) and the OO quickstarter was obviously interfering, so thanks, Tom, for the tip. Brian On 20 June 2012 21:55, Tanstaafl <tansta...@libertytrek.org> wrote: > On 2012-06-19 9:20 PM, Jay Lozier <jsloz...@gmail.com> wrote: > >> On 06/19/2012 08:58 PM, Brian Charlton wrote: >> >>> Note that the message I am getting refers to LO 3.5 Quickstarter, >>> but it is not installed at that stage. After removind LO 3.4, I >>> still got the same message and failure. >>> >>> I am at a loss. >>> >> > Try using RevoUninstaller as suggested by Tom. I believe there is a free >> version to remove the leftovers from the Windows uninstall. I understand >> Windows sometimes leaves stuff behind when using the MS supplied >> uninstaller. (I use Linux so I normally do not deal with Windows >> specific issues). >> > > The message refers to the Quickstarter, which means there is actually a > *running* *process*, so it has nothing to do with straggling leftover files > on the filesystem... > > Brian - have you checked your running processes? Are you doing this from > an Admin account? > > CTRL-SHIFT-ESC (brings up the task manager on all versions of windows) > > Be sure you are on the 'Processes' tab - look for *any* soffice.exe or > soffice.bin processes... if you don't see any, be sure the 'Show processes > from all users' is checked (bottom left of task manager window) > > If you see any, kill them, then run the installer again and it will work. > If you *don't*, then I imagine something is hosed, or you are not doing > this from an Admin account. > > > -- > For unsubscribe instructions e-mail to: users+help@global.libreoffice.** > org <users%2bh...@global.libreoffice.org> > Problems? http://www.libreoffice.org/**get-help/mailing-lists/how-to-** > unsubscribe/<http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/> > Posting guidelines + more: http://wiki.**documentfoundation.org/** > Netiquette <http://wiki.documentfoundation.org/Netiquette> > List archive: > http://listarchives.**libreoffice.org/global/users/<http://listarchives.libreoffice.org/global/users/> > All messages sent to this list will be publicly archived and cannot be > deleted > > -- For unsubscribe instructions e-mail to: users+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
