Hi Ken, On Mon, 2013-11-11 at 11:33 -0700, Ken Springer wrote: > After using LO for awhile, I found and filed a couple of bugs/issues. I > wanted to contribute in the area of reporting issues, but I don't have > the knowledge to fix them. I didn't expect those problems to go to the > head of the line. But I *did* expect them to be put in the queue and > eventually fixed.
The problem of course is that there is no queue of bugs-to-fix. We try to prioritize issues, so that we can see those that are seriously debilitating and then try to fix those on a best-effort basis. > What I didn't like was being told my issues were not important. BS! > It's important to me. This is the interesting piece to me. Can you expand on your experience there ? clearly all bugs are important to someone - but not all are 'Critical' or whatever from a prioritization perspective. Nevertheless, perhaps the naming of those prioritization is needlessly offensive. Potentially with our new bugzilla we could use P1 -> P6 or whatever - making it clear that this is a spectrum. > Let's say you have a car, and every 4th time you go to use it, it won't > start. You take it to your mechanic, and each time you do, he tells you > "it's not important, he's got bigger problems to solve". Are you going > to continue to take it to that mechanic, or are you going to find a > different mechanic? I'm really not sure that there are any mechanics out there that do work for free; I've not met one. Of course - if you want to pay for a bug to be fixed, our level-3 bug queue has only a handful of open-bugs, and they turn over on a weekly basis. But I strongly suspect you don't want to pay. So - perhaps a more apt analogy is taking your car to a local friendly volunteer / free mechanic down the road who helps people out of the goodness of their heart - and berating them for not spending a week investigating and fixing the squeak in your suspension -now- because he's been working trying to get other people's car's to start at all ;-) Anyhow - there is no desire to offend people through the prioritization flow; that is a really critically useful function of QA though - so ideas on how we can improve that appreciated. All the best, Michael. -- michael.me...@collabora.com <><, Pseudo Engineer, itinerant idiot -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted