Hello Lester, Maybe the log-file bearerbox.log (with log-level = 0) can be helpful. This looks like a connectivity issue... Are you sure this isn't a VPN problem? Try to keep a ping to the SMSC or telnet SMSC port. Regards. Dan
2015-10-26 12:55 GMT-04:30 Lester Freamon <oneonezeroonedotd...@gmail.com>: > Hello, > > I have several Kannel setups in place but this one in particular is > causing me some headaches. According to the provider, they attempt to send > us a message but the connection gets terminated before an acknowledgement > was received. In the provider's logs, we see the message as being sent, in > the smsbox.log files, I don't see any "Starting to service..." statements > for messages that fail. It seems we're simply not receiving them. > > What's strange is the frequency in which this issue manifests. Looking at > the logs, I cannot discern any pattern -- it's just randomly working, and > then not. > > I have tried adjusting the timeout to 60 seconds (60000 in the conf), but > the issue still persists. > > This connection is over VPN, but after some investigation, VPN doesn't > appear to be causing the issue. > > Is there a particular set of troubleshooting steps I should follow to > determine the root cause? > > We're using Kannel bearerbox II version 1.4.3 if that's helpful. > > Thank you. >
