On Mon, 24 Oct 2022 04:26:10 +1030
Tim via users <users@lists.fedoraproject.org> wrote:

> On Sun, 2022-10-23 at 10:28 -0700, stan via users wrote:
> > I've noticed this exact trend.  I think it is a management climber
> > wanting to cut costs to get ahead, regardless what it does to
> > customer service, and thus company reputation.  And, unless my
> > issue is absolutely essential, I *do* give up in disgust.  I guess
> > that is mission accomplished for them.  
> 
> 
> It enables them to stand up and say we've had an 80% reduction in
> complaints since implementing the new system.
> 
> Sadly some of them will actually believe that they've made things more
> efficient, and not even realise what they've actually done.  Though
> others will, and don't give a damn.

This is the kind of thing taught in MBA courses, so both of these are
possible.

> Have you ever seen the Yes Minister episode with the new hospital that
> had no patients (and mightn't, for years), yet they had a massive
> staff, all pointlessly doing things?  Nobody working at the hospital
> saw anything wrong with it.

I haven't, but this is bureacracy run amok.  Usually, the bureaucracy
can't be subject to real world pressures (profitability) in order to
reach such extremes.  But I might be wrong, given how corporations have
used their power to prevent competition by using regulatory clout.

> Sometimes I feel like I'm in a Monty Python sketch, trying to win an
> argument against John Cleese.
> 
> I certainly felt that way earlier this year trying to deal with the
> phone company over broken equipment that needed replacing.  It took
> well over 18 months to get it done.  They tried every delaying tactic
> under the sun.  Wanted pointless, and excessively moronic, things done
> repeatedly.  e.g. Can you take a photo of your phone not working and
> send it to me?  It's what happens when you let non-technical people
> work in a technical area.
> 
> And I'm currently going through the same kind of crap with the local
> council over them destroying my lawn.  They had the nerve to ask for
> photographic evidence that I had one before they did what they did.
>  

Wow!  It certainly does sound like you are living in a Monty Python
skit.  Apologies, but I had to laugh when I read about your travails.
Monty Python indeed.

I think we are getting far afield from Fedora here, so I'm going to bow
out of the conversation now.
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