Hi Matt,

just to make sure we are talking about the same things:

- when an inform happens, the client connects to the server - this is done
  periodically or as a result of a connection request
- when a connection request happens, the server connects to the client to
  instruct him to do an inform

If there is a firewall running on the CPE, a connection request is not
possible but an inform still is.

Greetings,
Oliver

On Thu, Jan 17, 2019 at 09:39:00PM +0000, Matthew Forbes wrote:
> Thank you for your response.  The client we are using has the URL for the ACS 
> with the port number as well which is as you say, 7547.  If the port was 
> blocked we would not be able to communicate at all, but we do connect on 
> reboot of the client.  The client and server are physically on the same 
> network so again the port doesn't appear to be blocked.  I am thinking there 
> may be a way to make a connection request to the device so the device will 
> connect rather than waiting for a reboot and then the commands will go 
> through.
> Thanks again, Matt
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