Commercial support is available by going to the GenieACS website <https://genieacs.com/support/>.
Community support is available via the mailing list, or the forum <https://forum.genieacs.com/>, If you desire community support, please provide more information than "it doesn't work." -dan On Fri, May 24, 2019 at 3:27 AM Grant Baxter <[email protected]> wrote: > Hi how do I raise a support request? > > I havnt even got this far! The setup fails everytime > > > > On 24 May 2019 11:15, Peder Bach <[email protected]> wrote: > > Hi. > > > > I have this «Provisions» code, that should trigger an external script. > > > > > > > > ##code## > > > > log ("START 6846-reprov"); > > let now = Date.now(); > > let > serialnumber=declare("InternetGatewayDevice.DeviceInfo.SerialNumber",{value: > 1}).value; > > > > let res = ext ("trig_cpeprov","trig_cpeprov","684624H186007119"); > > log ("result-: " + res + serialnumber); > > > > ##code## > > > > The external script is running, and return 200 OK, but genieacs then > return this error – timeout. > > > > > > May 24 11:36:36 acs01 genieacs-cwmp[614]: "Provisioning OK"<4>10.72.106.66 > 44d437-6846-684624H186007119: Channel has faulted; channel="default" > retries=3 faultCode="timeout" faultMessage="Extension timed out" > > > > > > Any clue? > > > > > > > > -Peder > > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users >
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