Hi Jonathan,
Could you provide me (off list) the pcap holding the 2 calls (taken from
OpenSIPS), and the OpenSIPS logs (covering the whole scenario) in
log_level 4 ?
Thank you,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
On 12/23/2016 05:52 PM, Jonathan Hunter wrote:
Hi Bogdan,
That seems to be better, certainly from the count incrementing,
however a couple of issues, I am now seeing this error, and when
first call hits opensips it doesnt now route to the Agent who is
logged in free and available;
: ERROR:b2b_entities:b2b_send_request: Can not send request [INVITE]
for entity type [0] for dlg[0x7fe3f348a0f8]->[B2B.273.29] in
terminated state
Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]:
ERROR:b2b_logic:b2bl_bridge: Failed to send INVITE request
Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]:
ERROR:call_center:set_call_leg: bridging failed
Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]:
ERROR:call_center:b2bl_callback_customer: failed to set new
destination for call
Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]:
ERROR:b2b_logic:b2b_logic_notify_request: The callback function was
unsuccessful
Also the first member in the queue is given value 0, and the second is
then given value 1, can it start at 1 or is there a reason behind it?
Thanks
Jon
------------------------------------------------------------------------
*From:* Bogdan-Andrei Iancu <bog...@opensips.org>
*Sent:* 23 December 2016 14:14
*To:* Jonathan Hunter; OpenSIPS users mailling list
*Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
Hi Jonathan,
A Merry Christmas to you too !
I found a small mistake in the original patch I sent you. Please
revert that one and use this new patch (see attachment). Let me know
if it does the trick.
Regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
<http://www.opensips-solutions.com/>
Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
www.opensips-solutions.com
OpenSIPS is a mature Open Source implementation of a SIP server.
OpenSIPS is more than a SIP proxy/router as it includes
application-level functionalities.
On 22.12.2016 13:58, Jonathan Hunter wrote:
Hi Bogdan,
Merry Christmas to you and the mailing list!
I am testing the real queue position, and with one call in progress,
and then 2 subsequent calls, both of which hit the hold music loop, I
unfortunately dont see the position value increment, it remains at
cc_pos=0 for all the calls, this is with just one queue defined to
keep things very simple.
Please let me know what debug or information you require, here are
some outputs;
opensipsctl fifo cc_list_calls
Call:: 255.0 Ref=2 State=queued Call Time=2 Flow=Cust1
Call:: 884.0 Ref=2 State=queued Call Time=51 Flow=Cust1
Call:: 344.0 Ref=1 State=toagent Call Time=70 Flow=Cust1 Agent=2000
opensipsctl fifo cc_list_agents
Agent:: 2000 Ref=1 Loged in=YES State=incall
opensipsctl fifo cc_list_flows
Flow:: Cust1 Avg Call Duration=199 Processed Calls=3 Logged Agents=1
Ongoing Calls=3 Ref=3
opensipsctl fifo cc_list_queue
Call:: 0 Waiting for=114 ETW=0
Flow:: Cust1 Priority=256 Skill=custcare
Call:: 1 Waiting for=65 ETW=199
Flow:: Cust1 Priority=256 Skill=custcare
Many thanks
Jon
------------------------------------------------------------------------
*From:* Bogdan-Andrei Iancu <bog...@opensips.org>
*Sent:* 07 November 2016 20:41
*To:* Jonathan Hunter; OpenSIPS users mailling list
*Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
Hi Jonathan,
I was not able to test it with a real queue, so let me know if it
really does the job (in terms of reporting the real position in the
queue).
Some questions:
1) currently I add that value only when sending to the queue / MOH -
do you foresee any need to be added for other announcements like for
welcome ?
2) will it be useful to add the ETW (estimate time to wait) ? is it
useful ?
Regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
_______________________________________________
Users mailing list
Users@lists.opensips.org
http://lists.opensips.org/cgi-bin/mailman/listinfo/users
