Hello Jonathan,
I think there is a conflict here, as you are trying to use together
modules doing different routing algorithms.
* call center - it does its own routing by picking up the available agents.
* dispatcher - picks up a destination based on hashing.
Or maybe it is not clear for me what you want to use dispatcher for.
Best regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
OpenSIPS Bootcamp 2017, Houston, US
http://opensips.org/training/OpenSIPS_Bootcamp_2017.html
On 08/05/2017 05:32 PM, Jonathan Hunter wrote:
Hi Guys,
We currently use the dispatcher module, and the ds_select_dst function
to load balance calls to multiple freeswitch servers.
I am now implementing the call_center module, and using the function
cc_handle_call to enter the call into the control of the module.
Is it possible once that function is engaged to use the dispatcher
functions for load balancing or is it a question of when you call the
function?
As I still want there to be resilience when using this function
(apologies if I am misunderstanding the configuration).
Many thanks
Jon
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