Hello!
I'm trying to setup call_center module for the first time and found the
following problems:
#1. When a call is in the queue and waiting for the free agent, opensips
makes a call to a media server and caller hear music - that's is ok,
but when a free agent found and opensips is calling to him, the call to
mediaserver is ended and caller hear nothing.
If agent did not answer, opensips sets up a new call to mediaserver.
This is very strange behavior, because normally the caller, while he is
in queue, should hear music without interrupt until one of the agents
answer the call. Exactly answer, but not ringing.
#2. After the agent answer the call it's not possible to put call on
hold, both agent and caller can't do it. In sip dialog there is a "400
Not Acceptable"
Of course it's possible that I made a wrong logic in opensips config,
anyway Is this behavior was hardcoded in call_center module? How to fix it?
Mikhail Laba
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