On Mon, Mar 11, 2013 at 4:27 PM, Daniel <roundc...@rajidae.se> wrote: > I would say that for one, the "About" box found above the big roundcube logo > at the top left corner on any vanilla install of roundcube easily fools any > non-tech-savvy person into thinking that roundcube is a mail service. > > This "About" box contains a big welcoming greeting from the roundcube dev > team and how great this software is. It's like saying this service is the > best and invite anyone but admins and devs to look for support from the > roundcube dev team. > > Most users do not have a clue what open source means or the difference > between software/services or how the mail system works. I'm not even sure > all the admins who install roundcube always know what they are doing. For > most people the "Internet" is still just that old IE or globe icon found on > their desktop... > > A better approach would be to stop these users in their tracks by including > something like the instructive warning box found on > http://roundcube.net/support.
Thanks for the input, that is indeed true. > It's should also be possible to easily include and configure a custom > support message and email in the "About" box. By default this email could > point to something like support@<user_login_domain>. Since version 0.8 we encourage sysadmins to enter an url or email address to the 'support_url' in Roundcube config. This will add a "Get Help" link on both the login page as well as to the main screen, right next to the About link. Showing a default email like you suggested doesn't help the users if it doesn't exist/work. > Maybe this custom support address and message should be a mandatory > configuration option before roundcube even starts. Or at least make it > pretty obvious for anyone looking at that About box that there is no support > option configured yet. The suppor_url entry is even enforced when using the installer but not for existing configurations when upgrading from an older version. Maybe we definitely have to be harder on this and break the service if that property isn't set. We actually didn't want to take that step but the increasing number of support requests hitting us every day maybe forces us to do so. Also we'd like the sysadmins to exchange the logo with their own brand. Both can easily be done via config but obviously most people don't seem to care about this and just ignore the fact that users need proper instructions and means to get help. ~Thomas > > On 2013-03-11 13:35, Thomas Bruederli wrote: >> >> On Mon, Mar 11, 2013 at 12:42 AM, madalin <nila...@gmail.com> wrote: >>> >>> Maybe it should be specified better on the website ? >> >> >> We already have a box on our support page: http://roundcube.net/support >> But we're open for suggestions how to make this more clear for >> non-tech-savvy people. >> >> ~Thomas >> >>> >>> >>> On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald <h.rei...@thelounge.net> >>> wrote: >>>> >>>> >>>> >>>>> How to get old emails back on this account as missing >>>> >>>> >>>> why do people not realize that roundcue is a ordinaly WEBMAIL >>>> which does not mroe and not less than act as IMAP-client >>>> like any other mailprigram does? >>>> >>>> if you are missing mails for whatever reasons contact your >>>> serveradmin and hope he has a backup and enough time >>>> to try restore for you >>>> >>>> >>>> _______________________________________________ >>>> Roundcube Users mailing list >>>> users@lists.roundcube.net >>>> http://lists.roundcube.net/mailman/listinfo/users _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
