Dennis E. Hamilton wrote: > Hi John, > > Sometimes there are failures because of incompatibilities in protocols. And > sometimes there is a failure somewhere in the path between the download and > you. > > The next time you try, please make note of the following things: > > 1. The name and version of the browser you are using. > 2. Are you using Windows 8 or 8.1 and on what computer? > 3. When you go to http://openoffice.org/download and select download for > Windows, and are patiently waiting for the download to start (don't click > anything), note what it says about "Mirror provided by:" in the bar that > mentions Apache OpenOffice and what to do if the download doesn't start or > doesn't work. > 4. When the download starts and you are asked to run or save the file, note > the "from" there too. Save the file of course. > 5. Where are you saving the file? If you have tried more than once, it > helps to give the files different names so you can compare what ends up being > there. > > If the problem persists, please provide that information with your report > back to this list. > > Here is further investigation that you can conduct. > > 6. Does the file that is stored resemble the name of the file, but it may > say something like -partial on the end? > 7. If the file seems to be there (it will be about 134 MB), there is more > you can do. (The file properties, if you check them by right-clicking on the > file name in the Windows File Explorer, should provide a size of 140,910,890 > bytes.) > 8. If it doesn't seem to be there it means there was some sort of > interruption and it is then necessary to look for other causes. Let us know > and we can look at how to trouble-shoot that. > 9. If the file repeatedly seems to be complete, but failure is stated every > time, rename the file so everything *after* .exe in the name that was used is > stripped off. > 10. If you know how to do this, you can download a digital hash value for > the download you have and check the hash to confirm that the file is actually > complete and downloaded accurately. > 11. If (10) indicates the file was corrupted then treat the same as (8, > above) and include these further details in your report. > 12. If you don't do (10) or the digital hash checks, you can attempt > executing the installer. Save all open work first. > 13. When you attempt execution, it may fail immediately. If the installer > starts up, it will check the file itself. If that checks out, the > installation will probably proceed correctly. > > > - Dennis > > PS: For any follow-up, please reply to users @ openoffice.apache.org where > other experts may have advice and others can learn the solutions to common > problems. The OpenOffice Forums have an extensive knowledge base at > https://forum.openoffice.org/, > > > > -----Original Message----- > From: John M Edwards [mailto:gqtexas...@hotmail.com] > Sent: Monday, December 15, 2014 21:22 > To: users@openoffice.apache.org > Subject: Windows 8, Open Office Install Failed > > Every time I try to install Open Office, the download says failed at the end. > Please help. > > > John Edwards > > > > > > > Sent from Windows Mail > Forwarding to OP who is not subscribed to the list.
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