Please reply to [email protected] only, this way you reach all
volunteers.
Don't forget to subscribe to this mailing list otherwise you miss useful
suggestions from others.
Try the suggestion to install OO first and when you have still questions
come back to us.
On 18-Sep-15 10:37, Barbara Petersen wrote:
Hi Martin,
It seems you have gone to some trouble to help me, but I don't know
how to access the download.
Your first message was about that OO does not recognize your printer
this suggest that OpenOffice was working.
I clicked on it, and was told I had to open another application to
view it and I don't understand all the options.
When you download OpenOffice it ask where you want to save the download,
by default it saves it on your desktop
In my case the file name is:
Apache_OpenOffice_4.1.1_Win_x86_install_en-US.exe but can be different based
on your Operating System.
If you double click on that file it start the installation process.
Couldn't you just copy and paste some directions, or let me call you?
I did put in my first sentence that I am NOT computer savvy and need
step by step help.
I appreciate the help,but you've left me stranded here..! I don't even
know what OP means in the first of your 2 emails.
OP stand for Original Poster (that's you in this case)
Barb
On Thu, Sep 17, 2015 at 7:25 PM, Martin Groenescheij
<[email protected] <mailto:[email protected]>> wrote:
And now the answer forwarded (makes more sense)
---------- Forwarded message ----------
From: Martin Groenescheij <[email protected]
<mailto:[email protected]>>
To: [email protected] <mailto:[email protected]>
Cc: [email protected] <mailto:[email protected]>
Date: Fri, 18 Sep 2015 10:18:25 +1000
Subject: Re: OO not recognizing printer
On 18-Sep-15 05:54, Barbara Petersen wrote:
1) I am not computer savvy
Agreed
2) I've looked at the website and read thru the suggestions
given for this
problem.
That's a good start
3) I do not know how to so some of the things suggested.
Others did not
work.
Which suggested things do you not understand and which didn't work
4) Can someone email me and actually offer to call me and help
me on the
phone, so I can have step by step instructions, while still on
the phone,
to try to solve the problem?
We are also users who volunteer to help to the best of our ability
via this email address or via the
OpenOffice Forum website.
I need help and I do not understand why direct person to
person help is not
offered by open office personnel.
Apache OpenOffice has no personnel all development is done by
volunteers.
I don't even know how to find out which version of OO I have.
Most applications including OpenOffice have a Help and a About
menu entry, the About menu give you the version.
Apart from that it is useful if you give us information about your
Operating System and version.
Sincerely,
Barbara
