> On Feb 6, 2021, at 1:12 PM, Andrew Pitonyak <and...@pitonyak.org> wrote:
>
>
> I am not certain if Kate has subscribed so I am copying her directly.
>
> Kate is using a Mac that is 14 years old. The OS is version 10.11.6
OpenOffice 4.1.X should work with macOS 10.7 Lion and greater.
>
> When AOO is started, it wants to recover her files. But AOO hangs whether she
> tells it to recover the files or not (my words, not hers, so I might have the
> wording a bit wrong). What it really asks is if it should re-open the
> previous windows. This window hangs and she cannot do anything with it.
>
> So, first question. How can kate start AOO so that it will NOT prompt to
> recover files. Note that no data will be lost because everything is saved.
>
> Kate does not see a lock file in the directory, so there is probably not one.
>
> From the finder window, she is able to open the file, but it seems like it is
> running a second copy of AOO. I don't really know if it might really be
> "OpenOffice" and not AOO.
It will show “OpenOffice”. She can try “Force Quit” from the Apple menu to see
if there is an OpenOffice already running.
The other question is if she is running from the installation disk or from the
Applications folder. OpenOffice should be copied from the installation disk
image to Applications in the Finder.
HTH,
Dave
>
> First question, how can she kill that initial window so that it stops coming
> up when the computer starts.
>
> On Saturday, February 06, 2021 14:04 EST, Kate
> <katherine.e.pier...@gmail.com> wrote:
> Hi,
>
> My open office program will not save a new file into PDF.. there is a window
> screen that keeps asking if I want to re open it or close..
>
> I am needing immediate assistance, and could not find your number to call..
> Please have customer support reach out to me so that we can trouble shoot
> together.
>
> Thanks much,
> Kate
> 505 670-8456
>
> Sent from my
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