Dear Customer, It appears that you are contacting us from an email address other than the address setup in your account here at IONOS. Please note that due to security reasons we can only provide assistance with this issue as soon as the owner has verified this email address.
In addition, we have forwarded this reply to the email address on file for this account, so they can confirm either by email or phone that your email address is authorized to contact us for support related concerns. We apologize for any inconvenience and hope you understand that we are enforcing this policy only to protect our customer's account. Regards, IONOS Support
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