2009/9/1 Keith N. McKenna <keith.mcke...@comcast.net> > After years of installing OOo on my Toshiba Tablet, all of a sudden it > will not allow me to install version 3.1.1. When I run the installer it > extracts the files then tries to start the install and fails with a pop up > saying "the system administrator has set policies to prohibit this > installation." Now this is a little confusing since I am a the system > administrator and I know I didn't set any policies. The following is what I > have tried. > > 1. re-downloaded the install file from OpenOffice.org > 2. Turned off Comodo Security Suite and tried to install > 3. Rolled back Windows via System Restore and tried install > 4. As best as my limited knowledge allowed checked for any software > install restriction policies. Was able to find none. > > I am at my wits end as to what to do with this. Any suggestions, guesses, > or augury readings as to what to try next to overcome this are greatly > appreciated. > > Regards > Keith M^c Kenna > > > Three things: 1. Are you loggged in as an Administrator of the Windows system? I think you need to be. 2. Before starting the installation, did you exit the [old version's] Quickstarter? You do need to. 3. Have you tried Microsoft's Wndows Installer Cleanup Utility? It's free at Windows Installer CleanUp Utility <http://support.microsoft.com/kb/290301>and is designed to fix problems caused by Microsoft's un/installer software. I think that to use it you should remove any installation of OOo using Add/Remove Software, then run the utility to clean out any vestigial traces of OOo and then try the installation again.
1 & 2 are probably teaching my grandmother to suck eggs; apologies if so. -- Harold Fuchs London, England Please reply *only* to users@openoffice.org
