Terry,

Are you one of those people who habitually takes your frustration out on
co-workers? If so, I would not want to work with you.

I fully understand frustration. I feel it often. However, I also am mature
enough to behave considerately to other people and avoid shouting. Perhaps
she did not realize that all caps is shouting, but it is, and if she has
consideration for others, she will avoid continuing the practice when she is
apprised of it.

If you want paid support, I suggest you buy StarOffice from Sun.
OpenOffice.org, as a free, open source program, does not have a revenue
stream to support a "customer support system". Instead, users support one
another. Developers sometimes chime in to help as well. I, for one,
appreciate the efforts of so many experienced users who volunteer their time
and expertise to help us out.

Jomali

On Sun, Feb 21, 2010 at 5:26 PM, Terry Plowman <tmplow...@bellsouth.net>wrote:

> Maybe if the producers would have a real customer support system, people
> would not get so frustrated and "shout".  Incidentally, she may not be
> "shouting".  She may be working and habitually use all caps when typing
> information into the computer.  I used to have a job where I never used
> lower case text, so my system was always set on all caps, and when I would
> send an email, I often forgot to take the caps off.  Treating someone like
> they are wrong or unnecessarily offensive because they are frustrated with
> a
> product or procedure that doesn't appear to be working is rather asinine.
>
>
>
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