In news:4be3250e.6030...@onr.com, Barbara Duprey <b...@onr.com> typed: > John Wilson wrote: >> I have Windows 7. >> >> I like OO and want to use it. The download of the software >> seems to go well, but cannot install. Or if I can >> complete the install, after a day or two, the program >> cannot be opened. So...I uninstall and try to reinstall, >> and now cannot even do that. Cannot access any OO >> documents. When trying to re-install, I get this message...something >> like "Exit OO 3.2 and OO 3.2 Quickstarter before continuing", and the >> install stops. At the time this >> message appears, there is nothing for OO running... Does anyone have any >> idea what this means--I am not a >> computer person so please speak in plain language... Regards, >> >> >> John Wilson > > Hi, John. Glad you like OOo, and I'm sorry you're having a > problem. Sometimes a stray process will be running that is > left over from something that glitched; this would > interfere with either starting or > uninstalling/reinstalling. If that's happening, you can > bring up the Task Manager and look for processes named > soffice.bin. End those (the associated soffice.exe > processes will stop, too) and you should be able to start > OOo OK, and probably you won't need to do anything more > severe. (Or just restart, that should do it, too.) Good > luck, and let us know if you still have a problem.
Umm, if quickstarter was being loaded at boot time, it would simply come right back after a reboot, right? So you don't want to restart; Do an initial restart, kill the process/es, and go right to the installation. That should do it. Unless it's been turned off, the quickstarter shows in the Sy Or, remove the old OO.o, restart, and install the new one. More work, but it should work. HTH, Twayne` --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.org For additional commands, e-mail: users-h...@openoffice.org
