On Fri, Sep 16, 2011 at 5:30 AM, Andrew Mulder <ahmul...@telkomsa.net>wrote:
> ** > I sent an email to webmast...@openoffice.org and promptly received a > rather abrupt reply to contact this address. > > My complaint is that I received an email offering an update which I duly > accepted and made the requested payment. I was unable to open the download > as I received a message that I had a newer version and this I found > confusing as your offer was that the version offered was the latest and > could open MS Office 2007. I received a notification on 12 Sept that I > would get an answer to my query and 72 hours later still no assistance. I > am very disappointed with your support - I applied at the time of making the > payment for the 3 year support > > Andrew Mulder > It seems that the people you paid money to for support have fobbed you off to a community run support email mailing list for OpenOffice.... As such the community can probably answer your query to get you back on track, but this is not a paid service. Accordingly the expectations that paid service normally come with do not apply (ie, timely turn around, etc...). To this end I've copied in the users email address which should find someone that can assist. If you wish to proceed with your paid support I suggest you contact the people you paid. /paul -- ----------------------------------------------------------------- To unsubscribe send email to users-unsubscr...@openoffice.org For additional commands send email to sy...@openoffice.org with Subject: help
