Paul, please remember that this list is volunteers - no-one here is
OpenOffice.org, we are all just users trying to help.
I don't have any more to offer. It's not my fault your software fails
without even displaying any error messages; it's yours. I don't know
what more you expect me to do. I reported that it just plain doesn't
work, and exactly how it fails to work, which is basically that it
does nothing whatsoever, not even generate error messages. My slightly
C-literate ability to further diagnose the problem is exhausted.
I don't understand why you need more help anyway. This is the latest
version downloaded and installed with default options and no problems
during install onto the most common system architecture -- an x86
running XP service pack 2. This is going to be the situation with 80%
of the users downloading your product.
If under those conditions your software does not function at all, you
MUST have already received other reports of the problem by now, and
surely it's a known problem with a known workaround or a fix in the
works. Why am I not being told what the workaround is?
On the other hand, it can't be a peculiarity limited solely to my
computer, because there is nothing whatsoever unusual about it. It can
decently run fairly recent and demanding games like Half-Life 2, so
it's not underpowered either, and all of the hardware (video, sound,
etc.) is clearly functioning well enough for such applications, and
therefore is surely adequate for an office suite.
I have installed OOo on many computers, under several different
operating systems. They all have their quirks, especially when something
goes wrong. Getting angry does not help.
I *will* try to give you some helpful suggestions. If you flame me or
reply angrily, I will simply delete your emails - I am trying to help
you because I am a user of the program and a shameless evangelist, but I
am not paid by OOo or Sun - I am just another user!
OK, that being said, the following is my suggestion. Please follow each
step, and let me know if there are any error messages at any point.
Please reply to the list, as these answers may be of use to others in
the future.
I think what has happened is that your OOo profile is corrupt, so we
need to remove the OOo profile and create a new one.
1. Using add/remove programs, uninstall OpenOffice.org.
2. Once the uninstaller reports that it is complete (and you have, if
requested, rebooted Windows), use Explorer to browse to your profile
directory (most likely, c:\documents and settings\(your username).
3. In Explorer, click tools - folder options - view. Make sure that you
can see all files (untick "hide protected..." and select "show hidden...:).
4. Look for the Application Data folder under your profile. There should
be an OpenOffice.org2 folder in there - please delete this folder.
5. Look in the path you installed OOo into - if you used the default,
this will most likely be c:\program files\OpenOffice.org 2. Delete this
folder. If there are any other OOo folders in Program Files (for
example, if you ran OOo 1.x) please delete these folders as well.
6. Reinstall OOo 2.0 from the install set you downloaded. Once the
install is complete, click on start - programs - OOo 2.0 and choose one
of the programs from the list (doesn't matter at this point). If the
install has been successful you *should* be presented with the LGPL
licence agreement. Scroll down the licence to make sure there is nothing
there you object to, then accept the licence if you are satisfied.
OOo 2.0 should now start.
I hope this helps.
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