Dave, I really appreciate the information as I am just getting to know computers. As it turns out, you were right. I got the laptop used from a friend and it has windows 2000 on it. I find out now that this crash has happened before. Glad to keep faith in OOo and that it is still under a warranty. Again, thanks.
Troy On 4/16/06, Dave Barton <[EMAIL PROTECTED]> wrote: > > On Sat, 2006-04-15 at 17:30 -0800, Troy & Lacy Hanson wrote: > > To Whom It May Concern, > > I downloaded OpenOffice 2.0 a few days ago on a Dell Inspiron 2600 > > with windows XP and have loved using it. I also have an IBM ThinkPad > > that is not currently connected to the wireless modem in my house so I > > could not download it directly onto that laptop. So I burned a CD with > > the info for OpenOffice and used it for installation on the ThinkPad. > > I used mostly writer for about two days when in the middle of a > > document the compter sort of "crashed". There was a blue screen > > saying I had to turn it off and then back on again. I did so and this > > has happened about four times. Each time there is less time inbetween > > the crashes. The last time it just goes to the blue screen. Has this > > happened to other OpenOffice users? Do you know if this has something > > to do with OpenOffice or should I look for another cause. Does this > > mean I should be using XP for OpenOffice to work? Any help is > > appreciated. > > > > Thanks > > > > Troy Hanson > > > > ps. the blue screen says > > > > ***STOP: 0x00000067 (0x0000004, 0x00000007, 0x00000000, 0x00000000) > > CONFIG_INITIALIZATION_FAILED > > > > If this is the first time you've seen this stop error screen, > > restart your computer. If this screen appears again, follow these > > steps: > > > > Check to make sure any new hardware or software is properly installed. > > If this is a new installation, ask your hardware or software > > manufacturer f > > or any Windows 2000 updates you might need. > > > > If problems continue, disable or remove any newly installed hardware > > or software. Disable BIOS memory options such as caching or > > shadowing. > > If you need to use Safe Mode to remove or disable components, restart > > your computer, press F8 to select Advanced Startup Options, and then > > select Safe Mode. > > > > Refer to your Getting Started manual for more information on > > troubleshooting Stop errorrs. > > Hi Troy, > > This is not an OOo (OpenOffice.org) issue. The fact that the first crash > and BSOD (Famous Windows "Blue Screen Of Death") appeared while you were > using OOo is nothing more than coincidence. > > The problem is an operating system (sounds like Windows 98) error and > suggests that there is a hardware problem with the ThinkPad or the > operating system configuration has been corrupted. > > Recommendation: Have the ThinkPad checked over for a hardware faults. > > Sorry I can't be of more help, but I am 99.9999% sure that OOo is not > the cause of your problem. > > Dave > > Please reply to users@openoffice.org only. > > >
