On Wednesday, February 21, 2007 2:45 PM [GMT+1=CET],
James Mckenzie <[EMAIL PROTECTED]> wrote:
From: Harold Fuchs <[EMAIL PROTECTED]>
Sent: Feb 21, 2007 1:50 AM
To: users@openoffice.org, James Mckenzie <[EMAIL PROTECTED]>
Subject: Re: [users] Members posting return receipts to an e-mail
list
On Wednesday, February 21, 2007 3:05 AM [GMT+1=CET],
James Mckenzie <[EMAIL PROTECTED]> wrote:
James:
Brilliant, simply brilliant!
James McKenzie
<snip>
Perhaps the solution is for everyone on the list to send the
receipt. They'd soon realize it's a bad idea. ;-)
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<snip>
Not really.
I'm fairly sure most newbies who e-mail this list don't realise their
message is going to hundreds of individual people (I certainly
didn't when I started). Instead I believe they think their message
is going to a single Help Desk. Therefore I believe they'd be
mightily p****d off if they got hundreds of unexpected receipts. It
would just give us and OpenOffice a reputation for rudeness and
ill-breeding. We'd be doing it deliberately whereas they only did it
through misunderstanding.
Harold with the new and improved README that is included with 2.2, I
don't think there is going to be any doubt that this is a mailing
list. Also
there are instructions on how to access GMANE to read this list, if
what
I remember is correct. I have toned down the scope of my work for
this
to including links in the HTML version to the User Guides, FAQs and a
gentle reminder in both formats that this is a volunteer supported
mailing
list and that all replies are from people who work with and use
OpenOffice.org.
I've also raised an issue on the Issue Tracker (it is not Issuezilla
as reported that is trademarked by the the Mozilla project.) It is
very hard to understand and use if you are a first time (or even an
expert) submitter. My proposal is to modify its interface so that
the QA triage team determines which internal team gets
the issue. This prevents frustration on the part of the submitter
and keeps
issues from 'bouncing' around and becoming 'lost'.
As to the problem with return receipts, I just don't send them.
However, if
people feel that it will send a message, go ahead and send them.
Your address
is on it, so don't be surprised if you get hundreds of messages back
from users asking questions....
James McKenzie
Harold Fuchs
London, England
Please reply only to users@openoffice.org
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It's also trivial, as I said before, to turn off receipts in most mail
clients. Having done that, one just never sees the request and the whole
issue goes away.
Harold Fuchs
London, England
Please reply only to users@openoffice.org
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