On 07/06/2007 05:29 PM, Manfred J. Krause wrote: > Hi, > > Charles Burnell wrote: >> Dear Mr. Fuchs, >> >> I tried the solutions you suggested without success. Since my computer >> does not seem to have a file named "openofficeorg20.msi" is there a way >> to work around this? Thank you for your help with this problem. > > Please, have a try with 'Windows Installer CleanUp Utility' -> > http://support.microsoft.com/?scid=kb%3Ben-us%3B290301&x=13&y=10 > to get rid of > "error 1714 - > The older version of OpenOffice.org2.2 cannot be removed." > [Are you sure, it was 'OpenOffice.org 2.2'? > Isn't it 'OpenOffice.org 2.0'?]. > > After having removed the Windows Installer database entry of old > version 2.0.3, the installation of version 2.2 should work. > > ... and: >>>> If none of the above helps, come back here >>>> and we'll have another think. > > Manfred
This seems to be a common occurence with 2.2x. The solution tends to be to point the user to a registry cleaner (I prefer CCleaner for Windows) to fix the problem. Could it be that OOo simply has a bug in that it is not cleaning up the old install properly? Searching for "openofficeorg20.msi" in http://www.openoffice.org/issues/show_bug.cgi?id=73847 and a few others dated 2006 and 2005 and 73847 suggests using http://support.microsoft.com/kb/290301/EN-US/ However, that should not be necessary and OOo should clean itself up properly. Perhaps more windows install testing needs to be conducted on install errors such as this so that this list doesn't keep getting the failure to install queries as often. If a install test & 'burn-in' and/or smoketest (similar to Mozilla) project with proper scripts etc were readily available perhaps those of us with no life would be willing to test and report our findings... :-) There does seem to be a developers smoketest: http://wiki.services.openoffice.org/wiki/SmokeTest but nothing that I could find for 'users'. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
