On 06/08/07, Michael Smith <[EMAIL PROTECTED]> wrote: > > I use Windows XP 2000 and downloaded Openoffice 2.2 > > Michael > > -----Original Message----- > From: Harold Fuchs [mailto:[EMAIL PROTECTED] > Sent: Monday, 6 August 2007 9:09 AM > To: users@openoffice.org; [EMAIL PROTECTED] > Subject: Re: [users] openoffice.org.1.1 I can't open my documents it comes > up with > > [EMAIL PROTECTED] wrote: > > cannot be started due to an error in accessing in the openoffice.org > > configuration data > > > > to please contact my system adminstrator > > > > I don 't understand > > > > can you please help me > > > > thanks so much > > > > > > > > ************************************** Get a sneak peek of the all-new > AOL > at > > http://discover.aol.com/memed/aolcom30tour > > > > > We can't help you until you tell us (a) which Operating System you are > using: Windows, Linux, MAC; (b) which version: Vista, Ubuntu, Panther > etc. (c) which version of OpenOffice you installed. > > -- > Harold Fuchs > London, England > Please reply *only* to users@openoffice.org > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > Are you logged in as an administrator? Into which folder did you download the installer? The procedure for installing OO on Windows is: 1. Download the installer from the OO web site into a folder of your choice (e.g. the desktop) 2. Run the downloaded installer. This will cause a set of files to be created in a folder of your choice. 3. One of the files created in #2 will automatically run and you will be asked a series of questions about how you want OO configured. 4. Once #3 is complete you are ready to use OO 5. When all is well you can delete the folders created at #1 and #2
If the folder at #1 or #2 is not accessible because of some form of security protection then that's the problem. Is the folder at #1 or #2 on a network drive? That has caused problems in the past - it shouldn't but it has done Alternatively you could try the following: 1. Disconnect your computer completely from the internet 2. Turn off your firewall (FW) and antivirus (AV) software 3. Try the installation again 4. Turn on AV and FW software 5. Re-connect to the net. Never leave your computer connected to the net if AV and FW software are not both running properly. If you believe you have correctly installed OO, try *un*installing it - Control Panel>Add/Remove Software and starting again. If all this doesn't help, come back here with details of what you did and what happened, including the exact text of any error messages - please don't send attachments, they usually don't make it through the list's security management software. -- Harold Fuchs London, England Please reply *only* to users@openoffice.org
