On 09/18/2007 06:08 PM, Howard Coles Jr. wrote: >> > > Interesting. I'm still having a real problem with an employee at the help > desk at Sun not having an escalation procedure, or not knowing how the list > here works. Surely they have contacts within Sun if they run into something > they just can't handle. Every help desk I've ever worked with had contacts, > and escalation procedures (Novell's, IBM's, Microsoft's, Our's, etc.). > However, now that I think about it, I've never had a reason to call Sun. > > Not only that, but I didn't even realize Sun had paid support for > OpenOffice.org! > > I guess the good thing is that the problem got solved any way. Good work > Gary. > > Just a funny Quote from Sun's Support site considering one of your other > posts: > > "Sun ranks #1 compared to Dell, HP, IBM, and Microsoft for Knowledge of > Technical Support Personnel, Quality of Service and Support, Service Plan > Features and Deliverables, and Clarity of Service Plan Offerings. > TNS Prognostics, April 2006" > Kinda Ironic huh? >
Yep. But without giving away details regarding the msg (I suppose technically I could post, but I'd rather not); the OP did the best he could after hours (the appropriate support folks had gone home) and posted on the list to see if he could get some added help. Anyway... all is well in Sun land & apparently the irrate customer is happily using something else - hopefully StarOffice. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
