Am 13.07.2016 um 11:16 schrieb Thomas Letsch:
Hi John,

I am really sorry, but I spoke with my colleges and we may not give out
even the fonts.
I'm just curious. Helvetica is a common font which comes with every OS. Did you buy some special version of a Helvetica font?

Maybe you could shed some light to this issue by posting the relevant piece of the font. Search for the keyword "Encoding" in the readable part of the font in question using the PDFDebugger. Post the following piece of font code, so that we might see if it is malformed or not ...


I could try and debug it on my machine if there are some hints about
what to check.
Start with one of the topmost lines of the stack trace of the exception and add a breakpoint in Type1Parser#readEncoding



Thanks for your help,
Thomas

Am 13.07.2016 um 04:44 schrieb John Hewson:
You are right, probably me being too strict. Its called ARTWAB+Helvetica.
That’s a subset. So we’re going to need that actual font file. You can extract 
it from the PDF
using our GUI-baed PDFDebugger . Navigate to the page in question, and find the 
Font
resource with that name. Right-click on the FontFile resource in the tree and 
save the
stream to a .pfb file. Then send us that file.

— John



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