Here the call for helping tracking down 38.3 problems
-------- Weitergeleitete Nachricht -------- Betreff: Your help is needed regarding version 38 issues Datum: Tue, 20 Oct 2015 10:36:51 -0400 Von: Wayne Mery (Thunderbird QA) <vseer...@lehigh.edu> An: Thunderbird Enterprise <tb-enterpr...@mozilla.org> Recently, some users encountered significant update problems - mostly with version 38.3.0, but a few also with prior versions like 38.2.0. We need feedback from three groups of users so we can better understand the specific problems described below. If you fit the description of a group we thank you in advance for responding with the requested information. === Group 1 / Problem 1. You have DISABLED or REMOVED the calendar addon. But during a Thunderbird update you are again prompted about the calendar addon, or the addon gets reenabled against your wishes. Please comment in https://bugzilla.mozilla.org/show_bug.cgi?id=1182629 describing your environment. (And you can skip the rest of this email) Group 2 / Problem 2. You have calendar addon ENABLED, and after updating to version 38.3.0 (or even 38.2.0) much of Thunderbird's UI is unresponsive or parts of UI are missing. Follow the instructions below for Problem 2. Group 3. You have calendar addon ENABLED and have not yet updated to version 38.3.0 (check version at Help | Troubleshooting); approximately 15% of users are not yet updated. Let's assume you might encounter a problem when you update. So please follow the instructions for Problem 3. And, if you have gotten this far you must be a very conscientious Thunderbird user indeed. We need users like yourself to help test the quality of new releases of both calendar and Thunderbird updates. If you might be able to occasionally help with 30 minutes per month please email the calendar developer phil...@bugzilla.kewis.ch with your offer to help. Thanks! ------------------------------------------------------------------ Problem 2 Calendar addon is enabled and Thunderbird UI is a mess or unresponsive ... A. Please comment in https://bugzilla.mozilla.org/show_bug.cgi?id=1211358 and also continue to B and C below. * describe your OS and environment (linux and Mac users we especially want to hear from you) * whether you were running with admin privileges * indicate from which Thunderbird version you updated * state which antivirus software is running, or indicate "none" B. If you have a system that updated successfully AND also have another system that did not (and still have that broken system intact), zip with the following directories with timestamps preserved: * <thunderbird-program-directory>/distribution/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103} * <thunderbird-profile-directory>/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103} Attach to https://bugzilla.mozilla.org/show_bug.cgi?id=1211358 or email to developer mozi...@kewis.ch C. We would appreciate additional diagnostic information by attempting to reproduce the issue using any of these three methods: * restore from a full backup of your system * restore a Thunderbird profile *from before the update* (and you are willing to share your profile data with the developer) * start with a new, empty Thunderbird profile (so you will not be affecting your production profile) 1a) Restore from your backup, if you are have a backup. Or 1b) If you are restoring only the profile, or not restoring at all, then you must install Thunderbird version 38.2.0 from [1]. 2) If you are willing to share your production Thunderbird profile data, start Thunderbird and skip to step 3. Otherwise, open Thunderbird with a new profile [2]. Do not create any mail accounts. 3) Disable automatic application AND addon updates in Options|Advanced|Updates 4) Use "Config Editor" found at Options | Advanced | General and paste in the name extensions.logging.enabled - set it to true (double click the preference to change value to true) 5) Make certain Lightning is enabled and at version 4.0.2. 6) Manually check for extension updates using addons manager "Check for Updates", which should update Lightning to 4.0.2.1. Restart and have that update apply. 7) Zip up the "pre update" data as described in section B above. 8) Check for application updates in the About box (aka Help | About), which will download and install 38.3.0. Restart for that to apply. 9) Check the add-on manager, verify that Lightning 4.0.3 is installed. 10) If you see problems: 10a) Zip up the "post update" data as described in section B above. 10b) In Tools | Error Console, please find any lines of errors about updating Thunderbird or addons. Screen shot or copy the text to a document, and zip for the developer. 11) If you restart Thunderbird, it should update to Lightning 4.0.3.1 which will resolve the UI issues. 12) Turn automatic updates back on at your convenience. ** If you have a broken Thunderbird or Lightning send the zip files to the developer mozi...@kewis.ch. ** If you were *not* able to reproduce the broken condition please email the developer mozi...@kewis.ch and simply state your OS and results. [1] https://archive.mozilla.org/pub/thunderbird/releases/38.2.0/ [2] https://support.mozilla.org/en-US/kb/using-multiple-profiles ------------------------------------------------------------------ Problem 3 You have not yet updated to 38.3.0 and you have calendar addon ENABLED. Let's assume you might encounter a problem during update. Before you update let's change some settings and capture information in case you do encounter a problem. 1) Use "Config Editor" found at Options | Advanced | General and paste in the name extensions.logging.enabled - set it to true (double click the preference to change value to true) 2) In addons manager manually do "Check for Updates". If you are using Thunderbird 38.2.0 you should have Lightning to 4.0.2.1. If necessary, restart and have that update apply. 3) Zip the "pre update" data as described in section B above and save them. 4) Check for application updates in the About box (aka Help | About), which will download and install 38.3.0. Restart for that to apply. 5) Now is when you may see unresponsive buttons/menu, or missing Thunderbird UI or folder lists as described at https://bugzilla.mozilla.org/show_bug.cgi?id=1211291 If you do NOT see problems skip to step 9. 6a) Zip up the data described in section B above and save as "post update" data. 6b) In Tools | Error Console, please find any lines of errors about updating Thunderbird or addons. Screen shot or copy the text to a document, and zip for the developer. 7) Check the add-on manager, verify that Lightning 4.0.3 is installed. 8) If you restart Thunderbird, it should update to Lightning 4.0.3.1 which will resolve the UI issues 9) Turn automatic updates back on ** If you have a broken Thunderbird or Lightning send the zip and other files to the developer mozi...@kewis.ch. _______________________________________________ tb-enterprise mailing list tb-enterpr...@mozilla.org https://mail.mozilla.org/listinfo/tb-enterprise -- users@sogo.nu https://inverse.ca/sogo/lists
