Hi Emilio, the problem is caused by the folder named "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014". It is flaged as \Noselect. You need to find out why.
S[0x7f478fe48730]: * LIST (\HasChildren) "." "INBOX.Caixa de Entrada ARQUIVO" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Encerramento de Atividades" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Ana Maria" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Skype" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Contratos de Frete" S[0x7f478fe48730]: * LIST (\Noselect \HasChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014" <<<<< S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Novembro" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Agosto" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Setembro" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Junho" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Julho" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Dezembro" S[0x7f478fe48730]: * LIST (\HasNoChildren) "." "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014.Outubro" The imap server doesn't return a x-guid for that folder. Because of that sogo is not able to link the subfolders to its parent. You can create a new folder and move all subfolders currently shown under "INBOX.Caixa de Entrada ARQUIVO.Indicadores 2014" to this folder. Regards, Thomas Am Mittwoch, 13. April 2016 23:16 CEST, "Emilio Fonseca" (emilio.fons...@mav.com.br) <users@sogo.nu> schrieb: Hi Thomas, I have attached the log printed. Nothing else is printed beyond this. I am studying about ping and sync intervals too, it could be the problem too. Att. Em 13-04-2016 18:07, "Thomas Fuehrer" (t...@aon.at) escreveu: Hi Emílio, post the complete response of the first foldersync. It could be a problem with the imap-folder-hierarchy. Regards, Thomas Von: users-requ...@sogo.nu [mailto:users-requ...@sogo.nu] Im Auftrag von Emilio Fonseca Gesendet: Mittwoch, 13. April 2016 21:55 An: users@sogo.nu Betreff: Re: [SOGo] ActiveSync not working for some accounts Also, using SOGoDebugRequests = YES, in accounts those synchronizes ok, there is a log like this: Apr 13 16:50:33 sogod [25330]: |SOGo| starting method 'POST' on uri '/SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=<m...@domain.com>&DeviceId=727265DD841A44D291FAED84EB51EE94&DeviceType=WindowsOutlook15; That log is not shown when I am using one account that doesn't synchronizes correctly. Em 13-04-2016 15:40, Emilio Fonseca (emilio.fons...@mav.com.br) escreveu: Hello everybody, I'm testing sogo and having a problem with some random accounts. I am still not sure about what could be the problem but, when I configure the account in Outlook 2013, none of the folders are shown. Looking to the EAS and IMAP log, I noticed that SOGoActiveSyncDispatcher sent FolderSync command as a request with SyncKey with the value 0. So, IMAP answers correctly, listing all foders and the EAS response is correct too, showing that will add all folders, each one in a command block like this: <Add> <ServerId>mail%2Ff48cf916029de8553e480000a9ec3f89</ServerId> <ParentId>mail%2Fda6617174435d7551a100000a9ec3f89</ParentId> <DisplayName>"FOLDER NAME"</DisplayName> <Type>12</Type> </Add> I think it is all good till then. What happens next let me confused, because there is a POST request, as this: Apr 13 10:13:44 sogod [22903]: 201.16.160.1 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=<m...@domain.com>&DeviceId=<DEVICEID>&DeviceType=WindowsOutlook15 HTTP/1.1" 200 11637/13 2.200 - - 6M But with no response. Nothing else is showed in my EAS and IMAP log after this POST request and I don't know why, whereas in other accounts the log keeps receiving EAS requests. Any help will be appreciated, thank you all for the patience. -- Emílio Fonseca Development Analyst Mav Tecnologia - (31) 3211-7777 -- users@sogo.nu https://inverse.ca/sogo/lists -- Emílio Fonseca Development Analyst Mav Tecnologia - (31) 3211-7777 -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists -- Emílio Fonseca Development Analyst Mav Tecnologia - (31) 3211-7777-- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
