You have to verify the ServerId and ParentId relationship of *ALL* mail-folders.
On Monday, May 23, 2016 20:47 CEST, "\"Qmail\"" (qm...@top-consulting.net) <users@sogo.nu> wrote: > It looks like this: > 1 > oc10_testdomain_lan_28ae_1cf350a8_0 > 20 > mail%2F1f0a2428afd7ca538ec40000a63ae627 > 0 > INBOX > 2 > Is there something special about this account ? How come others work just > fine ? > > On Mon, May 23, 2016 at 02:24 PM, Thomas (aon) Fuehrer wrote: > OK, then have a close look into the FolderSync response. Check whether > ParentId is either 0 or point to a valid ServerId. > You can send me an extract from your sogo.log and I'll have a look. > > Regards, > Thomas > > Am Montag, 23. Mai 2016 17:12 CEST, ""Qmail"" (qm...@top-consulting.net > (mailto:qm...@top-consulting.net)) schrieb: > > There are no such requests. Only . I removed the user entirely using > sogo-tool remove and from Outlook. > I then re-added the account to Outlook and it added just fine - came up right > away with 'All folders are up to date' > In sogo logs, the only post Outlook does is: > > May 23 10:52:22 sogod [10414]: |SOGo| starting method 'POST' on uri > '/SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=b...@testdomain.com > (mailto:b...@testdomain.com)&DeviceId=F61F834D9A4B441DAF76A478712AEE71&DeviceType=WindowsOutlook15' > May 23 10:52:24 sogod [10414]: 195.24.238.40 "POST > /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=b...@testdomain.com > (mailto:b...@testdomain.com)&DeviceId=F61F834D9A4B441DAF76A478712AEE71&DeviceType=WindowsOutlook15 > HTTP/1.1" 200 1417/13 1.380 - - 1M > It replies with a long response for: > Other devices/Outlook also send Cmd=Sync, but not on this account. > Even if I hit Send / Receive, all I see is the above: Cmd=FolderSync > Thanks > On Mon, May 23, 2016 at 05:54 AM, Thomas (aon) Fuehrer wrote: > Hi! > > is not meaningful here, it will only find data on new profiles or if there > are changes to the folder hierarchy. > > Search for requests and their responses when you recreate the account or > after you used sogo-tool manage-eas resetfolder. > > Regards, > Thomas > > On Sunday, May 22, 2016 21:12 CEST, ""Qmail"" (qm...@top-consulting.net > (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net > (mailto:qm...@top-consulting.net))) wrote: > > Well, > we ran more tests and here's the EAS response for Outlook 2013: > May 22 14:54:52 sogod [8860]: EAS - response for device > 5E79CCA89F054884A128928537618624: > 1 > oc10_testsever_lan_1009_1cef97c8_0 > 0 > However, I think the issue is related to the number of messages in the user's > Inbox. For example, when attempting to view the Inbox in SOGO webmail, it > takes a solid 8-9 minutes to display it. Debugging that behavior, shows this > IMAP command to be responsible for this delay: > UID SORT (REVERSE DATE) UTF-8 NOT DELETED > The user has about 70 000 messages in his Inbox and I'm assuming that takes a > while. SOGO webmail keeps spinning while that command completes and > eventually displays the messages. > EAS, from what I see just displays data it finds in SQL but it returns empty > so that's why it shows 'Folders are up to date' right away. > Is this a bug ? Shouldn't EAS hold while the Inbox gets sorted ? > On a related note, wouldn't it be faster to not have the IMAP server sort the > messages but rather pull them all and sort them in the application ? > Thank you > On Sat, May 21, 2016 at 04:23 AM, Thomas (aon) Fuehrer wrote: > Recreate the profile in outlook with SOGoEASDebugEnabled = YES and look into > sogo.log to see what sogo send to the Client. > > Regards, > Thomas > > Am Freitag, 20. Mai 2016 21:49 CEST, ""Qmail"" (qm...@top-consulting.net > (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net > (mailto:qm...@top-consulting.net)) (mailto:qm...@top-consulting.net > (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net > (mailto:qm...@top-consulting.net)))) schrieb: > > We have a user with 70 000 messages in his Inbox that fails to sync via > ActiveSync and Outlook 2013. > There are no errors anywhere, Outlook shows: All folders are up to date but > no data gets sent over. There are also no errors in the logs. > The EAS related settings are: > WOWorkersCount = 120; > SOGoMaximumPingInterval = 3540; > SOGoMaximumSyncInterval = 3540; > SOGoInternalSyncInterval = 60; > SOGoMaximumSyncWindowSize = 512; > SOGoMaximumSyncResponseSize= 4096; > WOWatchDogRequestTimeout=60; > SxVMemLimit = 6100; > Any ideas ? > > Thank you > -- > users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu > (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) > (mailto:users@sogo.nu (mailto:users@sogo.nu))) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) > > -- > users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu > (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) > (mailto:users@sogo.nu (mailto:users@sogo.nu))) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) > -- > users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu > (mailto:users@sogo.nu)) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) > > -- > users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu > (mailto:users@sogo.nu)) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) > -- > users@sogo.nu (mailto:users@sogo.nu) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > > -- > users@sogo.nu (mailto:users@sogo.nu) > https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) > -- > users@sogo.nu > https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
