On 8 March 2010 12:53, Carl <c...@etrak-plus.com> wrote: > Switched to the latest IBM JVM last Friday. We run https for all > applications as we deal mostly with children's data. About 10% of the users > experienced problems with accessing the site. Both IE and Firefox caused > problems. Switching them to http eliminated the problem but we can not run > that way on a regular basis. > > Here is what we have done: > > IE - IE 6 simply doesn't work. If IE 8 is installed, removing it and > reinstalling it seems to allow it to work. If both IE and Firefox are > installed, both must be removed and IE 8 installed first followed by Firefox > seems to allow IE 8 to work. > > Firefox - The 'Use TLS 1.0' must be selected but it still doesn't always > seem to work. Sometimes (I can't tell you the characteristics), the > customer must go through the remove and re-install process described above. > > I believe the remove and re-install process is likely setting some value to > the one that allows the browser to work. Does anyone have any idea what > that setting would be to avoid all this removing/re-installing? > > There are a number of possibilities. Could you give us any more detail on which particular "doesn't work" you're getting? Browser hangs? Blank pages returned? Certificate errors? Error messages from browsers or server?
- Peter
