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Please reply to man...@global-infotech.com *Title: Business Analyst* *Duration 6 months contract*** *Location : Rancho Cordova, CA* *Job Description:* · 2+ years’ experience in service level management/administration and business analysis, requirements definition and deployment of business requirements to information systems. · This position is largely responsible for the successful establishment of service level (SLA) and Operating Level (OLA) agreements and the continued assurance and conformance of such agreements to required standards, policies and regulations. · The individual that fills this position must have prior experience in the planning and conducting of service-level-agreement analysis and proven experience in providing guidance and support to customers in the area of service level management. · Additional expectations include: ensuring critical Tier 1 business processes are receiving appropriate attention and response; conducting meetings with representatives of the business to discuss the current disposition of SLAs; and monitoring and producing SLA trending reports. · Familiarity with standard hardware platforms including Windows/UNIX/LINUX/AIX systems. · May lead internal cross-functional teams to address SLA business or systems issues. *Minimum Requirements * · 2+ years’ experience in service level management/administration and business analysis, requirements definition and deployment of business requirements to information systems. *Additional Knowledge & Skills * · Develop and maintain service level agreement (SLA) documents · Perform ad hoc and iterative technical reviews · Reference external documentation provided by the Service owner, systems Management Groups, and Operational Support Groups · Interface with the SLA requesters · Complete planning tasks to establish service level components, including drafts of SLAs, system monitors, and/or operating level agreements (OLAs) and/or Back-up Information. Verify accuracy of Service Level documents. · Document service level components per customer request and update the definitive sources of record as needed. · Submit updates to the Enterprise Systems Management and Enterprise Data Protection Teams to revise monitoring and back-ups. · Conduct annual audits to verify accuracy of Service Level documents and update as needed, including SLAs, monitors, and/or OLAs and/or Back-up Information. *Education and certifications * · 4-year degree in computer science or related field or equivalent experience · ITIL_v3 Foundation Training preferred -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/groups/opt_out.
