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Job title: System/network Engineer Duration: 11 months Location: Memphis, TN *Job Description – L2 DC Ops* *PURPOSE OF THE JOB AND ACCOUNTABILITY* 24x7 monitoring and management support for in-scope infrastructure Handle escalations and assist in creation of RCAs Proactive monitoring and tracking of tickets Generate operations report Monitor and execute Job schedules Manage bridge calls and notify respective support groups Interaction with Vendors and other support groups Performs Gap Analysis Provide phone support 24x7x365 Creation of SOP's and knowledgebase *RESPONSIBILITIES* Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries. Manages the team in his / her respective shift. Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team. Ensure proper shift handover to the next shift. Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure. Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s). Act as a trigger for the critical incident management process by involving the technical & incident management team. Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks. Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team. Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts. Assist Track Lead to resolve operational challenges and constraints if any within team or in project. *EXPERIENCE & SKILLS* 3-4 Years of University education post High school (B.Sc. or Diploma) 1-2 Years of diploma in Information Technology. Preferred ITIL/MCP/MSCE/MSCA/CCNA or RHCE. 2-3 years of alert monitoring/management experience. Should be ITIL certified. Should have worked in high pressure work environments and ability to 2-3 years of L1 support experience on Windows/Unix Servers, AD, and Network Devices, Exchange/Lotus Notes, Database, Storage & Backup, Job Excellent Verbal and written communication skills. Hands-on experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g. Remedy, Peregrine etc. Batch job scheduling Tool like Control M, Autosys Start/stop backup jobs. Backup monitoring tools like Networker / legato/ VERITAS Net backup Generating Reports through Dashboard, Remedy etc. *Email me a copy of your WORD formatted resume along with details as mentioned below and any id proof.* First Name : Last Name : Contact NO : Email Id : Visa Status : Current Location: Relocation : DOB : Skype id: 4 Digits SSN : Education with highest qualification: University name and place: Year of passed out: 2 References: -- -- Thanks & Regards……? Kalyan Castor technologies Inc. 5605 N Macarthur Blvd, 1075 Irving, TX 75038 Direct :972-696-7805 Gmail Id : kalyankumar.recrui...@gmail.com Yahoo Id : kalyankumar.recrui...@yahoo.com -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/groups/opt_out.
