HI Partners, Hope all are doing great,We have Urjent requirement of *Service Desk Administration*
*Functional Title:* *Administrator - Service Desk* *Work Location: **Atlanta, GA* *Job Description:* Verifying the issue and categorization / prioritization of the incident.Knows to use *Ticketing and Monitoring tool*, *concept of queues, creation ofticket, modification/updating tickets, assigning tickets to various resolver groups*, eliciting CSATs,Monitoring of alert logs, scheduled jobs, backup jobs.Should be able to do carry out first level analysis of alerts and incidents.Should be able to handle service requests independently. Should contributetowards building of knowledge base and also demostrate in the effective usage oknowledge base in improving FCR and the response time.Should be aware on the Service desk metrics (SLAs), tracking and reporting of tsame. Should have exposure in handling interactions with customer directly andbetter CSATs.Should be able to handle service tickets which get escalated fromService Desk support. Should be able to do RCA for Service tickets that missedresolution. Should have good understanding of the processes as per SOW and deliservices as appropriate. *Saurabh Sharma* Phone: 609-897-9670 x 2165 Email: saura...@sysmind.com Fax: 609-228-5522 Add: 38 Washington Road, Princeton Jn, NJ 08550 [image: sysmind] -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/groups/opt_out.
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