*Kindly share your resume at *piy...@maccadin.com <saten...@maccadin.com>
Hi, Hope you are doing great! I have an urgent requirement with one of our client in PA. Kindly review the requirement and if interested send me an updated copy of your resume ASAP. *Job Title: Trackwise Consultant* *Location: Swiftwater, PA* *Duration: 6+month* *Job Description: * · Provide L3 support coverage for trackwise systems · Be the escalation point for L2 · Guide and assist L2 in troubleshooting incidents · Provide more deeper investigation and troubleshooting of tickets beyond L2 support · Execute Development Work requests for trackwise (includes managing IS Change Management requests, drafting test scripts, and updating Design Specifications as needed) · Monitor trackwise support activity through Remedy · Help to coordinate support tickets (provide direction to L2, provide additional investigation beyond L2, escalate tickets as needed, and communicate with the L3) · Identify support gaps or process issues · Analyze incidents to identify trends or larger problems · Work with L2 to follow problem to completion and determine actions · Consult with L3 or Vendor · Provide a full investigation on problems · Present potential problem solutions to L3 · Coordinate or Implement solutions/bug fixes · Provide Implementation and project support for NA · Be the NA technical contact for L3 project teams · Execute complex work requests and maintenance activities Thanks & Regards, Piyush Maccadin Inc. | 830 Stewart Drive, Suite 133, Sunnyvale, CA Phone (408) 372-1662| Fax (408) 657-4692 | piy...@maccadin.com <saten...@maccadin.com> | www.maccadin.com GTalk & YIM: piyush61284 http://www.maccadin.com/Career.html -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
