Hi ,
Kindly let me know if you are interested in this position. *Position: P2P Customer Support Representative* *Location: South San Francisco, CA* *Duration: Long term* Language: Spanish/ English Ready for *F2F interview* Note: He/ She should know *Spanish language.* *Primary Purpose of Job (Job Summary)* The P2P Customer Support Representative will build strong working relationships with customers, inter-company departments and Genentech/Roche Suppliers. The P2P Customer Support Representative will provide information and resolutions in response to inquiries about the Procure to Pay process in a call center atmosphere. The job encompasses handling the following customer inquiries: shopping cart initiation, order status, product pricing, availability, scheduled deliveries, invoice resolution, payment status, corporate cards, and other policies and procedures. Accountable for the professional support that is due to our customers to ensure a high tier customer satisfaction level. *Functional Roles & Responsibilities * • Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Ariba, SAP, g2g, Global Procurement Analytics (GPA), and AP systems. • Use Remedy and HPSM ticketing systems to log all customer inquiries for tracking purposes and trend analysis. • Partner with requesters, stakeholders and suppliers to solve all issues related to the procure-to-pay process until final resolution. • Escalate issues to SAP P2P Functional, HPSM or Accounts Payable Tier 2 support as needed. • Collaborate with customers and business partners (Receiving and Accounts Payable) to expedite processing of receipts and invoices. • Assist end-users with general use, navigation, and functionalities of g2g, SAP and Ariba. • Interface professionally and maintain good rapport with requesters, stakeholders, and suppliers alike. • Support & enforce Procure-to-Pay Policies & GGOP (Genentech Good Operating Practices), Internal Controls, DEA, SBA/VA contract diversity inclusion goals, and all other audit or regulated requirements • Assist Ariba Suppliers with e-invoicing on the ASN. • Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions • Build strong collaborative networks with key stakeholders and ensure good/adequate communication • Provide backup support (phones and emails) as needed. • Assist end-users with PO maintenance. • Performs other allied duties as assigned by the Supervisor. Regards, Suresh Dabla *Business Integra Inc,* 6600 Rockledge Dr, Suite # 100, Bethesda MD 20817, Ph: *301-474-9600 Ext 101* | Fax: 301-474-9651 | EFax: 301-560-8182 Email: suresh.da...@biitservices.com www.businessintegra.com A WBE | DBE/MBE Corporation 8(a) | CMMI Level 3 | ISO 9001-2008 | GSA Schedule 70 -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
