Hi,
Please send suitable profiles. *Location:* *Irving, TX * *Position Title:* *Business Analyst (Oracle CX & ITSM)* *Target Start Date:* *January 2015 * *Duration:* *Until October 2015 * * Rate: * * $45/hr CTC * *Interview:* *Phone and Strictly face-to-face interview (no skype)* *Responsibilities* • Act as the liaison between business users and the technical resources on the project team, many of which will be from a Professional Services Partner • Work with key business users to gather, define and formally document business requirements • Interprets and documents business processes and business rules. • Provides input to the configuration of products by analyzing requirements and studying system capabilities. • Provides input to how the business processes may need to change to accommodate the product functionality and IT Service Management. • Provides support to help desk and QA to ensure alignment with requirements. • Assists in preparing and reviewing announcements and publications related to new systems and features. • Assists in preparing or reviewing training documentation. • Guides interpretation of business problems and requirements. • Reviews project solution to ensure it addresses defined requirements. • Performs the responsibilities of a Project Team Member. • Must have strong communication skills and presentation skills. • Facilitate work sessions. • Drive resolution. *Required Skills* • 7+ years as a BA • Waterfall experience • COTS experience • Experience with Oracle CX solutions and rollout, preferably with CRM, Ticket System, and Knowledge Management System modules. • If no direct experience with the Oracle CX CRM and/or Ticket Systems and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management Systems. • At least one year of ITSM (IT Service Management) experience. • Experience working with Professional Service Partners • Meeting facilitator • Ability to work well under deadline pressures • Ability to take complete ownership of their project • Flexible *Thanks & Regards,* *Vardhan* *Globaltek Systems, LLC.* *PH: 732-491-8687* *Email:** vard...@globalteksystems.com* *www.globalteksystems.com <http://www.globalteksystems.com/>* -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
