Manager IT Operations/Senior Systems Engineer
Location-Ivyland PA (suburbs of Phila).. 6+ Months (Right to Hire) Face to Face Interview *Citizen or GC required* Please note the items in RED..very long requirement..but must haves are: *Active Directory, Exchange, Core Server (DHCP, DNS, SCCM, SCOM), Cisco Networking and Server Virtualization.* Supervise and ensure the efficient operation of the company's network, client servers, databases, telephony, data communications, and any IT equipment. The IT Manager - Operations will also work closely with IT Leadership team and operational decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. *Key Objectives: * • Maintain and manage network, telephony and server infrastructure, optimizing performance and maximizing availability. • Technical lead for US office working in conjunction with Divisional Global IT department. • Define standards and requirements for purchase and installation of new hardware and software devices to manage the US IT Infrastructure. • Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (including PCs, peripherals, servers, networking equipment, operating systems and other software). • Responsible for local inventory maintenance and software license management • Provide support to Windows 7/8 and Microsoft Office 2010/2013 applications • Responsible for the learning, management and development of all direct reports. • Implement issue management process that increases customer satisfaction, while reducing ticket resolution speed. • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). *Technical skills required: * • *Excellent understanding* of Microsoft Operating systems, Windows 7/8 & Server 2012 • Expertise as *technical lead of a Microsoft Enterprise Network. Strong experience with Microsoft Exchange Environment; Microsoft Exchange Server 2010/2013; Windows * Server and AD Infrastructure; *Active Directory*, Group Policy; Windows Server 2012 (*physical and virtual*), Hyper-V virtualization environment with strong disaster recovery experience and experience supporting high-availability environment. • Provide network support and implementation for *Cisco network* with Layer 3 switching and routing, ability to configure firewalls, site-to-site VPN, and experience with MPLS. • Understanding of CAS, HUB, Public Folder management, Archive Mail and mobile device management technologies. • *Working knowledge and experience with Microsoft System Center Products* ( *SCOM*, *SCCM*). • Manage and Monitor Enterprise level Multi-site *Microsoft Active Directory* Forest over WAN. • Experience with emphasis on infrastructure/systems support in a Microsoft Environment with IT security experience. • Hardware and software troubleshooting and support of HP Blade and SAN servers • Ability to Architect, Implement and Manage Hyper-V Server Virtualization systems and Windows clustering. • Manage and monitor virtualization environment built on Windows Server 2012 platform. • Architect and technical lead for Disaster Recovery planning and execution. • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with team on network optimization. • Utilize experience and knowledge of infrastructure and storage to engineer, administer, manage, document, and test the organizations backup and recovery routines via EVault. • Manage and monitor SQL database cluster • Responsible for technical maintenance and support of Microsoft Lync Server 2013 within the business environment. • Support and maintain SharePoint 2013 environment across multiple farms. • Manage and monitor SQL database and Web cluster • Manage and monitor Remotes Desktop Services for remote workers • Experience in troubleshooting Windows Clustering environment. • Architect behind IP scheme for both public and private IP addressing • Ensures data protection regulations are complied with at all times • Works to ensure that the IT policy is enforced at all times and reports any infringements. • Manage and monitor all systems within the infrastructure by using all relevant Microsoft System Center suite products including SCOM 2012. • Support large 24x7x365 Pharma Call Center applications and telephony system • Ensure all incidents, change requests and problems are logged appropriately within the helpdesk system • Ensure responsibility for conducting ad hoc IT projects along with proper documentation and frequent communication with IT Operations Team Leader regarding progress. • Ensure all processes both existing and new are documented to the highest level • Knowledge and understanding of ITIL principles • Knowledge and understanding of common Project Management Methodologies • Ensure responsibility for conducting ad hoc IT projects along with proper documentation and frequent communication with IT Infrastructure Manager regarding progress. *Job Holder Specification: * • *Bachelor’s degree and 5 to 10 years related experience or equivalent combination*. • *1-2 years of experience should have been in managing the operations and staff of a small or medium-sized systems environment. * *• 5-8 years of experience should be in developing and managing Windows Enterprise Environment and Cisco-based network. * *• Microsoft Certifications for Windows Server are highly beneficial but not required. * *• Previous experience of managing call center environment is beneficial but not required. * • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and maintaining relevant certifications. • Customer service focus and expert in relationship building. • Previous Pharma experience a plus. *Sam (Saurabh Gaur)* *Sage Group Consulting Inc.* *Direct Number*: *732-784-6489* *Office: 732-767-0010 Extn: 604 * -- *Please only reply to my official ID sg...@sagetl.com <sg...@sagetl.com>* Sam (Saurabh Gaur) Sage Group Consulting Inc. Office: 732-767-0010 Extn: 604 Email: sg...@sagetl.com GTalk: superbsam21 | Yahoo: saurabh_gaur www.sageci.com [image: Description: saplogoone][image: SageLogoC] -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
