*Hi,* *Hope you are good great,*
*This is Viveka from Apttech Solutions* *Here we have an urgent requirement for the following position.* *Title: Desktop Support* *Location: Omaha, Nebraska* *Duration: 2 years* *Total 10 Positions* * Job Description: * · 2 to 5 years in a Onsite Support/Service Desk environment in a corporate environment · Perform all onsite installation, configuration, repair and maintenance of desktop, laptop, Tablets, mobile device and related software. Diagnose and configure basic network, port Activation and deactivation at all SHC clinics. · Provide administrative support and management for Active Directory and Citrix base EPIC account for SHC and ensuring SLA target are met. · Be the first point of contact for the end users for all technical issues/ service requests · Create incident and service requests · Provide troubleshooting and technical support via phone, web based tools and email · Provide Voice based and remote Technical Support to end users for all standard desktop issues · Carry out troubleshooting/ OS and Application installations through remote management tools · During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams. * Desired Skill Sets: * · Fluent in Spoken English Language · Strong written English and interpersonal skills · Field Support required · There will be little travelling to client places · Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools · Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s · Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. · Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems. Thanks & Regards, Viveka. C Technical Recruiter || Desk : 937-398-1534 || Fax : 214-501-0729 || || viv...@apttechsol.com || www.apttechsol.com || ||G-talk: viveka.apttech || || *USA **: *3671 Armada Dr, Beavercreek 45431 OH || *Disclaimer:* If you have received this email in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line. All remove requests will be honored ASAP. We sincerely apologize for any inconvenience caused. -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.