Hello Hope you are having a wonderful day.
My name is *Varun Kakkar* and I am a part of recruitment team at *United Software Group (USG).* I came across your profile and wanted to see if you would be interested in Position as *Service Manager with *one of our customer located *in Secaucus, NJ. * Please let me know your thoughts on this exciting opportunity with us. *Feel free to reach me out at varu...@usgrpinc.com <varu...@usgrpinc.com> or call me at 614-401-5197 Ext- 672* * Job Title : Service Manager * *Location : Secaucus, NJ* *Scope of Role* Technology leader to build and manage new IT Service desk, incident management and application support procedures for a new Cloud based platform. The role will report to Product Manager for the Cloud based platform but will also have responsibilities to work with offshore Quality and Service Desk Head for practice. *Must Have* · Experience building IT Service desk team, including hiring of new people as well as setting up ITSM, problem management, SLAs and resolution management · 5+ years’ experience in managing a multilayered team consisting of service desk analysts, team leaders and network operations center functions. · Experience in incident management including triaging, coordinating, containment, corrective action management and escalation · Experience at writing incident reports · Hands on experience setting up ITSM such as RemedyForce, JIRA or equivalent · Excellent communication skills with strong phone manner · Bachelor’s degree in computer science or engineering · Must have a strong customer focus dealing with both internal and external customers and a dedicated focus on improving service delivery across the organization. · Experience writing Maintenance contracts · Reporting on SLAs · Be part of user testing rounds · Writing and modifying help documentation Prefer · ITIL Certification in ITSM · Industry Experience in Insurance and Finance related Software · Hand on skills in server management, monitoring and SLA software · Must be a self-starter willing to work in a fast paced agile environment. *Kindly Reply me back with all these details and your updated resume, if you are comfortable with this requirement*. Title (Mr./Mrs./Miss): Legal Name First Name: Middle Name (if applicable): Last Name: Date of Birth: Gender: Nationality: Available from: SSN(Last 4 digit) Contact Number: Email ID: Total IT Experience (Years): Experience in Required Skills (Years): Key skills Location Grade / Years of Experience: visa status: Educational details: Name of Degree: Specialization: Duration Start Date (mm/dd /yyyy): Duration End Date (mm/dd/yyyy): University: Type (Full time / Part time): Best Time for interview:- Hourly Rate: Skype ID Thanks And Regards Varun Kakkar United Software Group Inc.. 565 Metro Place South. Suite # 110 Dublin, OH 43017 Phone: 614-401-5197 Ext- 672 Fax: 1-866-764-1148 *varu...@usgrpinc.com* <varu...@usgrpinc.com> *www.usgrpinc.com* <http://www.usgrpinc.com/> -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
