Hi Associate, Hope you are doing great. I have a urgent direct client requirement , Please send me your updated profile. Below is the Complete Requirement
*Position :- CISCO CUCM UCCE EngineerLocation :- Minneapolis, MNDuration :- 12+ MonthsJob Description:* Worked with the Cisco UCCE (Unified Contact Center Enterprise) environment. Familiarity with implementation of Cisco IP Telephony applications including CVP(Cisco Voice portal), ICM (Cisco Intelligent Contact Manager), CUIC, Enterprise call routing Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform. Subject matter expertise in Computer Telephony Integration (CTI) : CTI solution design, development and maintenance. Integration of various CTI solutions to the contact Centre architecture. Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc. Hands on with Intelligent Contact Management (ICM) : ICM scripts development and enhancement. Administration of ICM components and tools. Creation and maintenance of ICM queries (SQL knowledge required). Generation of ICM historical and real time database reports. Perform ICM scripting and configuration. Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues. Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure. Thanks & Best Regards, Bharat Sr. Technical Resource Specialist Email: bha...@sysmind.com Phone:609-897-9670 Extn 2162 Fax: 609-228-5522 Address: 38 Washington Road, Princeton Junction, NJ 08850 -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
